Soft Services Manager
Be part of something greater.
- Job reference: SDX/TP/2224383/155571/SJS
- Location: HMP Addiewell, 9 Station Road, Addiewell
- Job type: Full Time - 37.5 hours per week
- Salary: £45,000 - £48,000 per annum
- Closing date: 06 May 2026
About the role
Soft Services Facilities Manager
Location:
HMP Addiewell
Employer: Sodexo Justice Services
Contract Type: Full-time
About the Role
Sodexo Justice Services is seeking an experienced Soft Services Facilities Manager to lead, coordinate, and enhance the delivery of soft services at HMP Addiewell. This critical role ensures our cleaning, catering support, stores, waste management, laundry services, and grounds maintenance functions operate safely, efficiently, and in full compliance with statutory and contractual requirements.
You will play a key part in maintaining a safe, clean, and fit-for-purpose environment while driving continuous improvement, staff engagement, and high-quality service delivery across the prison estate.
Key Responsibilities
- Lead and manage soft service operations including cleaning (clinical and non-clinical), laundry services, stores, waste and recycling, shop, logistics, and grounds maintenance.
- Ensure all services meet contractual KPIs, legislative requirements, and Sodexo quality standards.
- Support catering compliance across HACCP, allergens, food safety, and servery operations.
- Manage budgets, forecasting, reporting and ensure cost-effective delivery.
- Drive continuous improvement, innovation, and service enhancements.
- Lead and develop teams, ensuring strong engagement, performance management, and adherence to HR processes.
- Maintain full compliance with Health & Safety, environmental standards, and ISOQAR requirements.
- Work collaboratively with Hard FM and sustainability teams to support wider facilities objectives.
About You
We’re looking for someone who is:
- A strong communicator and people manager with proven leadership experience.
- Skilled in delivering multi-service soft FM operations within complex environments.
- Financially literate with the ability to manage budgets and analyse performance data.
- Qualified in Catering (SVQ Level 3 or equivalent; HACCP knowledge desirable).
- Experienced in compliance, safety management, and quality assurance.
- Able to build positive relationships with clients, staff, and stakeholders.
- IOSH certified (or equivalent).
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
HMP Addiewell, 9 Station Road, Addiewell, United Kingdom, EH55 8QF
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Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.