Soft Services Manager
Be part of something greater.
- Job reference: SDX/TP/2322703/156353
- Location: Limerick
- Job type: Full Time - 39 hours per week
- Salary: €65,000 per annum plus Sodexo Benefits
- Closing date: 16 May 2026
About the role
Soft Services Manager
Location:
Limerick, Ireland
Salary: €65,000 per annum + Sodexo Benefits
About the Role
We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick.
This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment.
You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams.
This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.
Key Responsibilities
Soft Services Leadership
- Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards
- Drive excellence in GMP cleaning and regulated service environments
- Ensure catering and hospitality services align with client expectations and compliance standards
- Oversee vendor management for pest control, landscaping, and specialist soft services
Client & Contract Management
- Act as the primary client interface for all soft services
- Lead service reviews, performance meetings, and continuous improvement initiatives
- Ensure SLAs and KPIs are consistently met or exceeded
- Identify opportunities for service innovation and contract growth
Compliance & Risk Management
- Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements
- Maintain robust risk registers and business continuity plans
- Ensure all SOPs and regulatory standards are adhered to across services
Financial & Commercial Accountability
- Manage budgets, forecasting, P&L and cost control
- Monitor labour productivity and operational efficiencies
- Deliver contract targets including margin and service performance metrics
People Leadership
- Lead, coach and develop multidisciplinary soft services teams
- Drive employee engagement, performance management, and development plans
- Promote a culture of safety, collaboration, and continuous improvement
About You
Essential
- Proven senior leadership experience within Soft FM or integrated facilities management
- Strong background in cleaning and/or GMP-regulated environments (5+ years preferred)
- Demonstrable experience managing large, diverse operational teams
- Strong commercial and financial acumen including P&L responsibility
- Excellent client-facing and stakeholder management skills
- Experience operating within a highly regulated pharmaceutical or similar environment
Desirable
- Hospitality, Facilities, or Business-related qualification
- NEBOSH (or equivalent)
- Experience in pharmaceutical or FMCG sectors
- Professional FM qualification
What’s on Offer
- A senior leadership role on a flagship pharmaceutical contract
- Full ownership of Soft Services performance and strategy
- Support from central subject matter experts within a strong matrix structure
- Career progression within a global organisation
- Opportunity to shape service excellence in a highly regulated, high-profile environment
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Limerick, Island of Ireland
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