Portering, Waste and Helpdesk Operational Manager

• Job Title: Portering, Waste & Logistics Manager
• Location: Homerton University Hospital, London
• Salary: Competitive Package
• Hours: 40 hrs - primarily 8am - 4:30pn Monday to Friday with occasional weekends

Are you a passionate operational leader with a talent for driving service excellence, leading large teams, and creating meaningful partnerships? At Sodexo, we know that behind every exceptional healthcare experience is an exceptional support service.

We're looking for an experienced Portering, Waste & Logistics Manager to lead a diverse and critical Soft FM operation at Homerton University Hospital, ensuring essential services run seamlessly to support patients, clinical teams, visitors, and colleagues every day. From portering and logistics to waste management, linen distribution and helpdesk services, you'll be at the heart of delivering operational excellence in a fast-paced healthcare environment. Based at Homerton University Hospital, the role will oversee portering, waste, distribution, postal services, linen and uniform management whilst driving performance, compliance, continuous improvement and strong client relationships.

Job Introduction

At Sodexo, our purpose is to create a better everyday for everyone. In healthcare, that means ensuring hospitals have the support services they need to focus on what matters most, outstanding patient care.

This is an exciting opportunity for a motivated leader who thrives on improving service delivery, developing high-performing teams and building trusted relationships with NHS stakeholders. If you're looking for a role where you can make a genuine impact on patient experience, operational performance and colleague development, we'd love to hear from you.

What You'll Do:

• Lead the day-to-day delivery of portering, waste, helpdesk, logistics, postal, linen and distribution services across the hospital site.
• Drive operational excellence through data-led decision making, KPI management and continuous service improvement initiatives.
• Build strong, collaborative relationships with NHS stakeholders and clinical teams to support outstanding service delivery.
• Ensure compliance with healthcare, waste management, health & safety and environmental standards.
• Lead, coach and inspire a large frontline workforce, creating a positive and high-performing culture.
• Oversee workforce planning, rostering and resource management to maintain efficient and effective service provision.
• Manage service performance, identify improvement opportunities and implement sustainable solutions.
• Champion new ways of working, including recycling and environmental initiatives, helping to create a safer and more sustainable healthcare environment.

What You Bring:

• Proven experience managing large operational teams within Soft FM, logistics, facilities management or support services.
• Strong leadership skills with the ability to motivate, develop and retain high-performing teams.
• Experience managing KPIs, service performance and continuous improvement programmes.
• Excellent stakeholder management and relationship-building skills, with the confidence to engage at all levels.
• Sound knowledge of health & safety, compliance and relevant operational legislation.
• A proactive, solutions-focused approach with the ability to manage multiple priorities in a fast-paced environment.
• WAMITAB qualification (or equivalent waste management qualification) or the ability to demonstrate significant waste management expertise.
• Experience within healthcare, hospital environments, portering services or NHS support services would be highly advantageous.

Why Join Sodexo:

Working at Sodexo means being part of something bigger. You'll play a key role in supporting healthcare services that impact thousands of patients, visitors and colleagues every day. In return, you'll receive opportunities for professional development, leadership growth and the chance to make a real difference within one of the UK's leading healthcare support service providers.

Ready to lead essential services that help healthcare thrive? Apply today and become part of a team that delivers excellence where it matters most.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf
• Homerton-PortLogManagerJD.V1.pdf