Senior Hard FM Manager

• Senior Hard FM Operations and Technical Manager
• £62,000 to £65,500 Per Annum, Dependant on Experience
  
• 40 Hours Per Week
• 10% Bonus
• Location is Royal Stoke University Hospital, Newcastle Road, Stoke on Trent, ST4 6QG
• Role requires full driving licence and own Transport

Royal Stoke University Hospital is seeking an experienced and results driven Senior Hard FM Manager to lead the operational delivery of Hard Facilities Management services within a complex PFI healthcare environment.

Reporting to the Head of Estates, you will play a pivotal role in ensuring the safe, compliant, and efficient management of the hospital's engineering and maintenance services, leading both in house teams and specialist contractors to deliver exceptional service standards.

This is a unique opportunity to take ownership of contract performance, statutory compliance, planned preventative maintenance programmes, and reactive service delivery, while driving continuous improvement and minimising contractual deductions and service unavailability. If you are a proactive leader with a strong technical background, commercial awareness, and a passion for delivering high performing FM services in a critical healthcare setting, we would love to hear from you.

What You'll Do:

• Lead the operational delivery of Hard FM services across a complex acute healthcare environment, ensuring safe, effective and compliant service provision.

• Provide leadership and line management to multidisciplinary engineering teams covering Electrical, Mechanical, Ventilation, Water Decontamination, Building Fabric, BMS and Energy services.

• Ensure full compliance with statutory legislation, healthcare regulations, contractual obligations and Health and Safety requirements across all Hard FM disciplines.

• Build and maintain strong relationships with NHS Trust stakeholders, service partners and senior client representatives to drive service excellence and continuous improvement.

• Manage contract performance, KPIs and operational standards, ensuring services are delivered efficiently and contractual targets are consistently achieved.

• Oversee planned and reactive maintenance activities, ensuring timely delivery of works to minimise service disruption, contractual deductions and operational risk.

• Take responsibility for financial performance, supporting budget management, cost control, supplier management and identifying opportunities for operational efficiencies and value improvement.

• Lead performance management, incident investigations, risk management and technical governance activities, driving a culture of accountability, continuous improvement and high quality service delivery.

What You Bring:

• Qualified to HNC and HND standard in Mechanical or Electrical Engineering/Building Services or Building
• Previous experience of management of FM Contracts and influence change where required, along with customer facing attitude and excellent team building / people management skills
• Have experience in coaching and influence teams
• Services management experience of people and commercial issues
• Must satisfy a health check
• Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
• Strong people management skills
• Strong analytical skills with a strong bias towards P and L financial management

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf
• Senior Hard FM Manager JD.pdf