Operational Support Officer - HMP Northumberland

Exciting Opportunity: Operations Support Officer (OSO) – Flexible Role

We are building a pipeline of applicants to attend our soon to be confirmed Assessment Centre

Are you looking for a fulfilling and dynamic role in a diverse environment? Do you have strong interpersonal and customer service skills? Do you want to positively impact the lives of staff, visitors, and residents at HMP Northumberland?

If so, we have an exciting opportunity for you to join our team as an Operations Support Officer (OSO), with a flexible approach to suit your needs. Whether you're looking for full-time hours, flexible shifts, or a role that fits around school hours, we are happy to accommodate your schedule.

What We Offer

• Salary: £25,582.80 per annum
• Full paid training provided
• Flexible working pattern
• Days and Nights work

It’s what’s inside that counts...

Ask any of our OSOs, and they’ll tell you the same thing—the most important qualities for this role aren’t necessarily previous experience, but strong people skills, the ability to engage with others, and a proactive approach to maintaining safety and security.

As an Operations Support Officer, your key responsibility is to ensure a safe and secure environment for staff, visitors, and residents, treating everyone with dignity, decency, and respect. You’ll help maintain order and promote a culture of security and well-being.

Whether you’re from the Armed Forces, Social Care, Support Work, Teaching, Retail, or another sector, this role provides an opportunity to develop new skills and take the next step in your career.

An Environment Like No Other...

Working in a prison is a unique and rewarding experience. You’ll need to maintain professionalism, build strong working relationships, and uphold the values of HMP Northumberland and Sodexo. As the first and last point of contact for visitors and staff, you will play a vital role in upholding the prison’s security and reputation.

For a more detailed breakdown of responsibilities, please refer to the attached job description.

The Ideal Candidate

Our OSOs are essential to the smooth running of the prison, and we value attributes such as:

• Strong interpersonal skills
• A proactive approach to equality, inclusion, health, and safety
• The confidence to challenge inappropriate behaviour in a professional manner
• The ability to work independently or as part of a team
• A systematic and proactive approach to tasks

Comprehensive Training Program

Concerned about whether you have the right experience? Don’t worry—we provide full training to equip you with the skills and confidence to excel in this role.

Our four-week training program will prepare you with everything you need, from learning how to handle conflicts to shadowing experienced colleagues. By the end of the training, you’ll feel ready and capable to handle your daily responsibilities with confidence.

Why Join Us?

At Sodexo, our mission is to create a better everyday life for everyone. HMP Northumberland is designed to be a safe, stable, and progressive environment that promotes rehabilitation and personal development.

A Career Too Good to Miss...

As a global leader in services that enhance the quality of life, Sodexo operates in 55 countries, serving over 100 million consumers daily. Working with us means being part of something bigger—you’ll be valued for who you are, have a purpose in your work, and make a real impact every day.

We offer a range of benefits, including access to onsite gym facilities and a Blue Light Card for discounts.

We are committed to diversity and inclusion and encourage applications from underrepresented backgrounds. If you’re ready to build a successful career and make a difference, apply now for this incredible opportunity.

All offers are subject to vetting which can take around 12 weeks to return.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

File Downloads

• UK Rewards and Benefits Guide (3).pdf