Scheduling Coordinator

Job Introduction

If you want a role where you can have a positive impact on the lives of others, we think there’s nowhere better than The Good Care Group.  We’re a leading provider of live-in care services across Scotland and England and people are at the heart of everything we do.

We’re looking for a Scheduling Coordinator to join our Scotland team, based in Newbridge, Edinburgh.  You might already have experience as a call scheduler / coordinator, or you might have worked as a senior carer and you're looking for the next step in your career.  One thing is for certain, you’ll share our passion for providing the very best care and want to help ensure our clients live the best possible life they can - in the place they love most, their own home.  

We think there’s nowhere better because:

• We’ll invest in your career development, through additional training, coaching and mentoring

• Supportive team and management

• Free, confidential telephone line (Employee Assistance Programme) to support with any of the challenges life may bring

• Great place to build your skills with potential for development opportunities across the Sodexo Group

• Cycle to work scheme

Role Responsibility

As Scheduling Coordinator you will help us enhance our clients’ quality of life by ensuring they are supported by the right Carer with the correct level of experience to meet their needs.  If you have a methodical approach to problem solving and you enjoy connecting and engaging with others, this could be the role for you.

You will proactively roster client placements for your region, effectively managing holidays and any periods of absence.  As a great team player you’ll build strong relationships with the professional care team, responding to any concerns or challenges in a professional and supportive manner.  It’s important that you have good IT skills - a high level of accuracy is needed to ensure the scheduling system (Sirenum) and our database (Salesforce) is accurate.

The Ideal Candidate

• Experience in the healthcare sector, with an understanding of the expectations of a Carer’s role and the support required for both Carers and clients

• Staff scheduling experience

• Experience in leading and managing issues or challenging situations through to resolution

• Ability to prioritise effectively, plan and organise

• Ability to work at a fast pace and adapt to change quickly, reprioritising your workload as necessary

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process