Hospitality Supervisor

Hospitality Supervisor – Nuffield Health Guildford |Sodexo

Fixed Term Contract: 18 months

Salary: £14.89 per hour

Hours: 37.5 hours per week

Working Pattern: 5 days per week, shifts between7:00am – 8:00pm

Role Overview

Reporting to the Business Manager, you’ll oversee the day-to-day front-of-house catering operation, leading a team of Ward Hosts to deliver an efficient, high-quality service to patients, visitors, and staff.

You’ll be a visible presence across the hospital, ensuring smooth service delivery,maintaining standards, and supporting both ward and kitchen teams to deliver an outstanding hospitality experience.

Key Responsibilities

• Lead and supervise the ward hospitality team, ensuring excellent service delivery
• Oversee the smooth day-to-day running of front-of-house operations
• Be visible across wards, supporting patients and staff and resolving any service issues
• Ensure all company policies, procedures, and quality standards are consistently met
• Work closely with kitchen teams to ensure timely service and minimise waste
• Manage staff rotas, including planning cover for holidays and sickness
• Maintain stock control and ensure correct rotation procedures are followed
• Ensure all food meets required standards of quality and presentation
• Complete and maintain all required documentation and audit records
• Train, support, and develop team members
• Lead or attend team and client meetings as required
• Support ward service delivery where needed
• Report maintenance or operational issues promptly to management
• Carry out all reasonable requests in line with business needs

What You’ll Bring

Essential

• Previous experience in a hospitality or supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• A customer-focused mindset with a passion for service excellence
• Knowledge of food safety, hygiene, and service standards
• Ability to work in a fast-paced healthcare environment

Desirable

• Experience working within healthcare or hospital environments
• Food Hygiene certification
• Experience with rota planning and stock control

What We Offer

Working at Sodexo is more than just a job — it’s a chance to make a real difference every day. We provide:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial and legal support)
• Free 24/7 virtual GP and wellbeing app
• Discounts on major high-street brands
• Financial wellbeing tools and salary finance options
• Pension scheme and life insurance
• Full training, uniform, and PPE provided
• Learning and development opportunities
• Cycle to Work scheme and volunteering opportunities
• A supportive and inclusive team environment

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committedto being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees toget involved with our Employee Networks such as Pride, Sodexo Parents &Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability,Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf