Facilities Services Manager

• Full time
• Monday to Friday - 8:30 - 17:00
• £70000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Facilities Services Manager

London, EC1A 4HT

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

This is an exciting opportunity to join our team with an October 2026 start date

We're looking for a dynamic Facilities Services Manager to lead the delivery of integrated FM services at a high-profile corporate headquarters in London. This is an exciting opportunity to take ownership of a flagship site, leading multiple service lines and delivering an exceptional workplace experience for a prestigious client.

Reporting to the Account Director, you'll be responsible for the operational performance of the contract, leading a multidisciplinary management team and ensuring every service is delivered safely, efficiently and to the highest possible standard.

Key Responsibilities:

• Leading the delivery of integrated facilities management services, including cleaning, security, catering, hospitality, technical services, mailroom and print services.
• Managing and developing a team of service leaders, including the Catering General Manager, Technical Services Manager, Cleaning Manager, Security Supervisor and Mail & Print Key Account Manager.
• Taking full ownership of operational performance, ensuring all contractual KPIs, SLAs and quality standards are consistently achieved.
• Building trusted relationships with senior client stakeholders, acting as the primary operational contact for the London site.
• Managing the contract's financial performance, including budgets, forecasting, cost control and P&L responsibility.
• Leading service improvement initiatives that enhance workplace experience, operational efficiency and sustainability.
• Ensuring full compliance with Health & Safety legislation, statutory requirements and company policies.
• Monitoring performance through audits, inspections and customer feedback, implementing improvement plans where required.
• Managing contractors and suppliers to ensure safe, compliant and high-quality service delivery.
• Providing leadership during operational incidents, business continuity events and service recovery situations.
• Creating a positive, high-performing culture through coaching, engagement and development of your management team.

What we're looking for

We're looking for an experienced Facilities Management professional who can demonstrate:

• Significant leadership experience within Integrated Facilities Management, ideally in a large corporate or high-profile environment.
• Experience managing multiple FM service lines, including cleaning, catering, security, technical services or workplace services.
• Proven experience leading multidisciplinary management teams and developing high-performing colleagues.
• Strong commercial and financial acumen, including budget management, forecasting and P&L responsibility.
• Experience managing contracts against KPIs, SLAs and customer expectations.
• Excellent stakeholder management skills, with the ability to build trusted relationships at senior client level.
• Strong knowledge of Health & Safety, compliance, risk management and audit processes.
• The ability to lead through change, solve complex operational challenges and deliver continuous improvement.
• Strong communication, influencing and decision-making skills.

Desirable

• IOSH Managing Safely (or equivalent) as a minimum; NEBOSH National General Certificate or a higher-level Health & Safety qualification would be advantageous.
• Membership of IWFM, RICS or another relevant professional body.
• Experience within a corporate headquarters or other complex, high-profile workplace environment.
• Experience leading service transformation, mobilisation or continuous improvement programmes.
• Knowledge of emergency response, crisis management and business continuity planning.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong

in a company and team that values you for you. 

Act

with purpose and have an impact through your everyday actions.

Thrive

in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

File Downloads

• HR-5933_Benefits UK Brochure V9.pdf