Custody Administration Assistant

Job Title:

Custody Administrator Assistant
Location: HMP Forest Bank

Support safe, secure and efficient custodial operations.

We are seeking a reliable and detail‑focused Custody Administrator Assistant to join the Custody Administration Team at HMP Forest Bank. This role plays a key part in supporting the day‑to‑day running of the prison by delivering high‑quality administrative services to custodial and operational teams.

Working as part of a busy, multi‑tasked environment, you will help ensure resident records are accurately maintained, securely stored, and managed in line with information governance requirements.

Key responsibilities include:

• Providing general administrative support, including preparation and maintenance of files
• Managing filing systems, archiving, retention and secure destruction of resident records
• Handling telephone, face‑to‑face and written enquiries professionally
• Managing incoming post and correspondence with internal and external stakeholders
• Supporting the wider administration team with ad‑hoc duties as required

About you:

You will have strong administrative experience, sound IT skills (particularly Microsoft Word and Excel), and a good eye for detail. Organised and calm under pressure, you’ll communicate effectively, handle sensitive information with discretion, and demonstrate a commitment to accuracy, professionalism and personal development.

If you enjoy working as part of a supportive team and want to contribute to the smooth and secure running of a custodial environment, we’d be keen to hear from you.

HMP Forest Bank serves the courts of Greater Manchester and maintains strong community links with a clear focus on resettlement. We provide quality‑of‑life services that support people to make positive changes, offering education, training and work‑ready skills to everyone in custody. Our support continues after release through partnerships that help individuals maintain recovery and lead law‑abiding lives. The prison includes 16 residential units, plus a healthcare centre, gym, library, workshops, visits hall, chaplaincy and kitchen.

Sodexo has a culture built on three hallmarks: Be Positive, Be Courageous and Be the Difference. We encourage people to be positive by creating hope and respect in every interaction, to be courageous by safely challenging behaviours that don’t support a positive environment, and to be the difference by taking actions that improve outcomes for those we support.

By living these hallmarks each day, you help build routines, rituals and behaviours that show what good looks like. You recognise and encourage the right actions, and you lead with intention - knowing every moment of connection counts.

Working with Sodexo is more than a job; it’s a chance to be part of something greater

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer

20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

File Downloads

• UK Rewards and Benefits Guide.pdf