Casual Retail Supervisor

Role Summary

You will act as a key member of the retail services supervisory team, ensuring that the retail team provide a high-quality person centred and safe retail catering service. You will work to ensure the standard of service is provided in accordance with the contract specifications.

Main Assignments of Role

• Supervise the work of all retail staff to maintain and deliver the retail service. • To deal with the allocation of work to retail staff. • Undertake daily monitoring of retail outlets. • Undertake checks of compliance and governance across the retail team with HACCP Regulations, temperature probing and record keeping. • Undertake appropriate action in areas that do not meet the required standards. • Reporting of maintenance defects of catering equipment. • Ensure that all equipment is kept clean and well maintained.• Build and maintain effective relationships with the retail team and ward staff by introducing new staff to the department or casual staff. • Liaise and communicate with MFT and Sodexo staff to resolve any issues and respond to ad-hoc requirements. • Ensure staff are allocated duties and responsibilities appropriately and receive training to undertake their role. • Adherence to all HACCP Regulations. • Completion of Kronos exceptions. • Identify and facilitate training needs for staff including moving and handling training. • Ensure all retail staff are wearing full PPE and staff uniform including trust ID badges. • Take initial calls relating to sickness absence and document the call in a telephone log. • Conduct return to work sickness/ absence interviews with the domestic staff and escalate any issues to the Retail Manager where appropriate. • Ensure all relevant paperwork is returned to the HR office. • Management of annual leave requests across the retail team. • Undertake monthly Appraisals with retail staff in line with MFT Policies and Procedures. • Ensure all catering duties are carried out in strict accordance with Health and Safety legislation. • Follow accident reporting procedures and appropriate paperwork where required. • Ensure all retail staff adhere to MFT Policies and Procedures and escalate issues of noncompliance to the Retail Manager where appropriate. • Escalate any incidents or complaints to the Retail Manager where appropriate. • Provide cover for supervisory colleagues as and when required. • To ensure breaks are monitored and maintain stock within the retail service. • To resolve any issues that may be reported to you whilst on shift. • Convey a professional image of the retail department to the client whilst encouraging and maintaining good working relationships. • Undertake the full range of retail service assistant duties when requested and as directed by the Retail Manager.

Additional General Responsibilities

• Maintain a high standard of personal hygiene in accordance with company policy. • Arrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and clocking on. Post holders are required to wear their identity badge with a current photograph on at all times. • Provide guidance and advice to new team members or relief staff where necessary. • Completion of paperwork relevant to post, such as staff surveys and holiday request forms. • Workload will be determined by daily requirements, and post-holder may be required to use initiative in order to prioritise tasks and responsibilities. • At times you may be required to go and work in other catering areas to assist with the cover of annual leave and sickness. • At times post holders may be required to carry out reasonable additional duties connected to their employment, as directed by their line manager. • This is not an exhaustive list of your duties as a retail supervisor but is a broad overlay of your expected duties and responsibilities.