Hotel Services Manager

• Hotel Services Manager
• Fixed Term Contract, Duration 12 Months
• 40 Hours per week
• Monday to Friday, that includes weekends when required
• Up to £38,000 dependant on experience
• Location is Manchester University NHS Foundation Trust, Oxford Road, Manchester, M13 9WL

Join the dedicated team at Manchester NHS Foundation Trust, where you will play a pivotal role in delivering exceptional Hotel Services across our hospitals. This leadership position offers the opportunity to ensure the highest standards of food and domestic cleaning services, directly contributing to patient satisfaction and overall care quality. With a focus on service excellence and continuous improvement, you will build and nurture strong working relationships with clinical and operational teams throughout the trust. If you are passionate about enhancing patient experiences through outstanding service delivery and possess a commitment to high standards, this is an exciting opportunity to make a meaningful impact within a dynamic healthcare environment.

What You'll Do:

• Collaborate with the Finance team to support achieving budgeted profit and turnover targets for services and accounts
• Lead and manage a team, including recruitment, development, performance reviews, and ensuring compliance with HR policies
• Ensure high levels of client and service user satisfaction, monitored through regular surveys and review processes
• Oversee health and safety standards across all hospital operations, including managing agency staff and ensuring compliance
• Manage third party contractors and suppliers to deliver quality services that provide value for money, ensuring contract compliance
• Contribute to strategic discussions within the senior management team, sharing ideas to improve site performance and implementing new policies
• Demonstrate flexibility by supporting a 24/7 service operation, including participation in on call rotas and weekend cover as required

What You Bring:

• Strong operational background in Domestic services, facilities management and catering sectors.
• An experienced leader who is effective directing others
• Strong understanding of consumer trends in relation to retail and food service
• Experience in a hospital environment and comfortable operating at ward level with a strong bedside manner
• Knowledge of food hygiene issue
• Strong understanding of Microsoft office and general IT systems
• Willingness to get involved and offer a flexible approach to working

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf
• Hotel Service Manager - JD.pdf