SMS Deployment Manager - FTC Mat cover
Be part of something greater.
- Job reference: SDX/TP/1956626/162092
- Location: Home-Based
- Job type: Full Time - 40 hours per week
- Salary: Competitive salary
- Closing date: 04 November 2026
About the role
SMS Deployment Manager – 12 months FTC – (Maternity Cover)
Location: Remote (travel to sites as needed)
Contract: Full-time
Salary: Competitive
We’re looking for someone who genuinely enjoys working with people, supporting change and helping teams get the best out of digital tools. As our SMS Deployment Manager, you’ll play a key role in rolling out our Site Management System (SMS) across multiple sites, making sure each location is fully prepared, trained and confident using the system as part of everyday operations.
This role is hands-on, collaborative and ideal for someone who likes bringing structure to busy environments, solving problems on the ground and helping teams feel supported through change.
Requirements
- Leading the deployment of SMS across agreed sites and segments
- Building clear deployment plans with milestones, risks and go‑live dates
- Carrying out readiness checks to make sure each site has the right data, resources and setup in place
- Working closely with site teams to gather and validate operational data (rooms, tasks, frequencies, resource plans, QR/NFC requirements)
- Coordinating activity with segment leads, site managers, superusers, TDDI and programme teams
- Supporting or completing SMS configuration based on operational needs
- Delivering training to managers, supervisors, superusers and frontline teams
- Being on hand during mobilisation, go‑live and early stabilisation
- Encouraging consistent use of SMS across cleaning operations
- Monitoring adoption, usage and compliance
- Spotting risks or blockers early and escalating where needed
- Preparing progress updates, dashboards and reports for governance groups
- Supporting benefit tracking (productivity, compliance, audit performance, task completion, service improvements)
- Capturing lessons learned and helping refine the deployment process
- Keeping deployment documentation, trackers and training materials up to date
- Supporting the transition into BAU once the site is stable
- Acting as a subject matter expert for SMS throughout deployment
Essential
- Experience in facilities management, cleaning operations or a similar service‑led environment
- Background in system deployment, operational change or project delivery
- Comfortable delivering training to different user groups
- Experience working with operational teams across multiple sites
- Good understanding of cleaning operations, task scheduling and resource planning
- Confident preparing reports, dashboards or governance updates
- Strong working knowledge of Microsoft Office (Excel, PowerPoint, Outlook, Teams)
- Comfortable using digital systems, mobile apps and operational data
Desirable:
- Project management experience or training
- Experience with SMS, workforce management tools, auditing systems or CAFM platforms
- Knowledge of BICSc standards or cleaning industry best practice
- Experience in large or complex organisations
- Experience supporting mobilisation or transformation programmes
- Knowledge of Power BI or similar reporting dashboards
- Understanding of data protection and system access processes
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Home-Based, United Kingdom
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.