Retail Manager

• Job Title: Retail Manager
• Location: Royal Botanic Gardens Edinburgh, 20A Inverleith Row, Edinburgh, Scotland, EH3 5LR
• £36,000 per annum Salary
• 40hours / 5 over 7days

Job Introduction

The Heritage Portfolio have an amazing opportunity for an experienced and commercially driven Retail Manager to join our team at the stunning Royal Botanic Garden Edinburgh.

This is an exciting opportunity to lead high-performing retail and hospitality operations within a world-renowned visitor attraction, delivering exceptional customer experiences while driving commercial success, innovation, and operational excellence.

As Retail Manager, you will play a key role in shaping and evolving the retail offer across multiple outlets, supporting strategic growth plans, and inspiring teams to deliver outstanding service standards in a fast-paced and dynamic environment.

What You'll Do:

• Lead, develop and motivate retail teams to deliver exceptional guest experiences and operational excellence
• Drive commercial performance, maximise profitability and support delivery of financial targets and KPIs
• Manage day-to-day retail operations across designated areas, ensuring compliance with all company and client standards
• Support the delivery of strategic retail projects, seasonal activations and new business opportunities
• Build strong relationships with clients, stakeholders and commercial partners
• Ensure all operational audits, health & safety standards and compliance requirements are achieved
• Develop workforce capability through coaching, training and succession planning
• Support sustainability initiatives and contribute to the long-term visitor experience strategy
• Collaborate closely with operational and events teams to deliver successful retail and hospitality experiences throughout the year

For a full list of responsibilities please view the attached job description

What You Bring:

• High standard of literacy and numeracy
• Highly developed verbal and non-verbal communication skills
• Extensive experience in delivering high-quality hospitality operations
• Proven experience in managing P&L accounts and driving profitability
• Proven operational knowledge, skills and experience in managing multi-site/multi service operations
• Manage multiple workloads and shifting priorities
• Deliver excellence in operational service standards and customer satisfaction
• Demonstrate resilience when faced with multiple business challenges
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set, standards and operate to performance criteria, for example health and safety, hygiene
• Self-motivated and able to work on own initiative within a team environment

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

File Downloads

• UK Rewards and Benefits Guide..pdf
• JD -Retail Managers for advert.pdf