Regional Service Manager
Be part of something greater.
- Job reference: SDX/TP/1750232/158353
- Location: Leeds
- Job type: Full Time - 40 hours per week
- Salary: £34,000- £36,000 per annum
- Closing date: 23 June 2026
About the role
- 40 hours per week
- Monday to Friday
- £34,000 - £36,000 per annum (plus bonus eligibility)
- Company Car & Fuel Card Provided
- Sodexo Rewards & Benefits
Job Introduction
We are seeking an experienced and commercially focused Regional Services Manager to lead the delivery of high quality cleaning and support services across a portfolio of Ministry of Justice (MOJ) sites throughout the Yorkshire region.
This is a senior leadership role with full responsibility for operational performance, service delivery, financial management, compliance, client relationships, and people leadership across a designated region. You will play a key role in ensuring cleaning services are delivered safely, efficiently, and in line with contractual requirements, while driving continuous improvement, service excellence, and customer satisfaction.
What you'll do
- Lead the operational delivery of cleaning services across multiple MOJ sites
- Drive operational and financial performance, ensuring contracts consistently achieve agreed budgets, KPIs, SLAs, and service standards.
- Build and maintain strong relationships with MOJ stakeholders, clients, and internal teams to deliver exceptional customer experiences.
- Lead, coach, and develop site management teams and frontline colleagues, creating a culture of accountability, engagement, and continuous improvement.
- Ensure full compliance with contractual requirements, Health & Safety legislation, COSHH regulations, company policies, and audit standards.
- Manage regional budgets, forecasts, labour deployment, and cost controls to maximise profitability while maintaining service excellence.
- Monitor cleaning performance and service outcomes, identifying opportunities for improvement and implementing effective solutions.
- Conduct regular site visits, service reviews, audits, and performance assessments to ensure contractual obligations are consistently achieved.
- Champion a positive culture of health, safety, wellbeing, and environmental compliance across all locations.
- Support business growth by identifying opportunities to enhance services, improve operational efficiencies, and strengthen client partnerships.
- Drive continuous improvement initiatives that improve service quality, compliance, productivity, and customer satisfaction.
What you bring
Essential
- Full UK Driving Licence (must be over 25 for insurance purposes).
- Proven operational management experience within a multi-site cleaning, facilities management, or complex service environment.
- Strong leadership and people management skills with experience leading diverse and geographically dispersed teams.
- Sound knowledge of cleaning operations, industry best practices, and service quality standards.
- Strong understanding of COSHH regulations, safe handling of cleaning chemicals, risk assessments, and compliance requirements.
- Commercially astute with the ability to interpret financial data, manage budgets, and deliver profitable contract performance.
- Excellent client relationship management and stakeholder engagement skills.
- Strong organisational and planning abilities with experience managing multiple priorities and operational demands.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Self motivated, resilient, and able to work independently while supporting wider business objectives.
Desirable
- IOSH Managing Safely qualification.
- Experience working within Ministry of Justice, Government, Defence, Facilities Management, or outsourced service contracts.
- Knowledge of security conscious environments and compliance requirements associated with custodial or government facilities.
- Experience balancing client expectations, contractual requirements, and operational delivery within a complex environment.
What we offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Leeds, United Kingdom
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