Operational Supply Chain Lead
Be part of something greater.
- Job reference: SDX/TP/1022707/161277
- Location: Hybrid - Swindon/London
- Job type: Full Time - 40 hours per week
- Salary: Attractive salary package – further details will be discussed at interview
- Closing date: 26 September 2026
About the role
- 40 hours per week
- Monday to Friday
- 12-month fixed-term contract
- Competitive salary, with details discussed at interview
Are you an experienced supply chain professional looking for a role where you can make a real impact? Join Sodexo as our Operational Supply Chain Lead and take ownership of a diverse and strategically important supplier network.
In this key leadership position, you will lead the Operational Supply Chain Management Team and oversee the performance, compliance and delivery of around 30 Facilities Management (FM) and specialist suppliers. You’ll play a critical role in ensuring our supply chain consistently meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and wider contract obligations.
This is an exciting opportunity for a confident and commercially minded supply chain professional to influence supplier performance, drive continuous improvement and ensure operational excellence across a complex and diverse supply chain.
What you'll do:
- Lead and support the Operational Supply Chain Management Team.
- Build strong, collaborative relationships with clients, stakeholders and supply chain partners.
- Manage supplier performance through regular reviews and Performance Management Boards.
- Monitor and manage FM supplier performance against SLAs, KPIs and service requirements.
- Identify and resolve performance issues, putting mitigation plans in place where needed.
- Ensure service issues, performance deductions and corrective actions are followed through to resolution.
- Escalate issues when required and drive continuous improvement across the supply chain.
- Work closely with the Intelligent Service Centre Helpdesk to support effective service delivery and issue resolution.
- Collaborate with the Contract Management and Supply Chain teams to deliver client objectives.
What you bring:
- Proven ability to build and maintain effective working relationships with internal and external stakeholders.
- Strong leadership and management skills, with the ability to influence, support and drive positive outcomes.
- Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
- Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
- Good working knowledge of reporting and business intelligence tools, including Power BI.
- Strong organisational skills, with the ability to plan, prioritise and manage competing workloads effectively.
- Ability to work independently from a defined brief, using initiative and sound judgement with minimal supervision.
- Experience designing, developing and maintaining complex data models to improve business processes, reporting accuracy and operational efficiency.
- Strong analytical skills, with the ability to interpret data, identify trends and provide actionable insights.
- High attention to detail, with a strong focus on data quality and accuracy.
- A continuous improvement mindset, with experience reviewing processes and implementing more efficient ways of working.
What we offer:
Working with Sodexo is more than just a job – it's an opportunity to be part of something bigger. You'll join a team that values your contribution, supports your development, and empowers you to make a positive impact every day. In addition, we offer:
- Mental health and wellbeing support
- Employee Assistance Programme providing personal, legal, and financial advice
- 24/7 virtual GP access and lifestyle rewards
- Discounts for you and your family
- Financial wellbeing tools and retirement planning support
- Cycle to Work scheme and a paid Volunteering Day
File Downloads
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hybrid - Swindon/London, United Kingdom, SN1 1DQ
Build your CV using our online tool
At Sodexo, we’re here to support everyone applying to join us. If you need help getting your CV together, our handy tool can help.
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.