Lounge Receptionist
Be part of something greater.
- Job reference: SDX/TP/1129452/161851
- Location: United Lounge Heathrow Airport T2
- Job type: Part Time
- Salary: £14.11 per hour
- Closing date: 14 October 2026
About the role
About the Role
Lounge Receptionist at United Airlines LoungesTerminal 2 Heathrow Airport
We’re experience makers and food fanatics and we’re hiring !
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
Be part of something greater.
Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.
What you'll do
- Welcome all guests in a friendly, professional, and engaging manner.
- Verify lounge access eligibility using airline systems, boarding passes, membership credentials, and applicable policies.
- Register guests accurately and maintain records in accordance with company procedures.
- Provide information regarding lounge facilities, services, flight information, and airport-related enquiries.
- Manage guest queues efficiently and coordinate lounge entry during peak operating periods.
- Handle guest feedback, complaints, and service recovery situations, escalating issues where necessary. (Contact United and Sodexo Live! Management)
- Support the Lounge Management team by communicating operational concerns and guest trends.
- Liaise with airline representatives, airport stakeholders, and lounge colleagues to ensure a seamless guest experience.
- Answer telephone calls and electronic enquiries professionally and promptly.
- Monitor lounge occupancy levels and communicate capacity concerns to management.
- Maintain reception areas to the highest standards of cleanliness, presentation, and organization.
- Comply with all health and safety, security, GDPR, and operational procedures.
- Assist with administrative duties, reporting, and record keeping as required.
- Carry out any other reasonable duties requested by the Lounge Manager, General Manager, or Senior Management team to support business needs.
What you'll bring
Essential
- Previous experience in a customer-facing role within hospitality, aviation, hotel, lounge, retail, or premium service environments.
- Experience dealing with high volumes of customers in a fast-paced environment.
- Proven experience handling customer enquiries, complaints, and service recovery.
- Experience working with reservation, booking, or guest management systems is desirable.
- Experience within an airport or airline environment is advantageous.
- You must be able to provide a full 5-year employment history.
Desirable
- Lounge experience
- Airport experience
Why Sodexo?
- 39.66 hours per week
- £14.11 per hour
- 4 days on, 2 days off
- You must be able to provide a full 5-year employment history. Casual role to be made permanent upon obtaining full airside pass
- Employee benefits, rewards, and recognition
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
United Lounge Heathrow Airport T2, United Kingdom, TW6 1EW
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.