Training and Compliance Administrator

Job Introduction

If you’re a highly organised and efficient person with an ability to prioritise and  you’re looking for a role in a sector that makes a difference, we think there’s nowhere better than The Good Care Group.

We’re looking for a Training and Compliance Administrator to join our Team  in London (Whitechapel).  You will make a meaningful contribution towards enhancing the life of the clients of TGCG and the experience of the Professional Carers, by ensuring that training is delivered effectively. By maintaining solid compliance TGCG is ultimately able to deliver a safe service which clients can rely upon. 

The Training and Compliance Administrator will be responsible for providing administrative support to the training function; organising carer attendance at training sessions, managing programme bookings and enrolment, issuing communication and supporting to monitor adherence to training requirements (compliance). 

You will be one of the first points of contact for our Professional Carers attending in-house training as well as the individual who supports their ongoing learning pathways; both online and face-to-face. The role will involve ensuring that sessions are effectively set up; booking venues, accommodation, refreshments and organising dates/ timings in partnership with the Training Manager. 

Role Responsibility

As Training and Compliance Administrator you will maintain our internal database of training records and will also be expected to deal with training enquiries as part of maintaining our contact inboxes. 

You should be committed to delivering excellent internal customer service with a friendly and positive attitude. Working as part of a busy team, you will need to be able to organise and prioritise your own work and have a flexible approach to changing workloads.

Your role will include:

• Booking venues, hotels, and overseeing logistics

• Liaising with external stakeholders in order to facilitate the above 

• Organising refreshments

• Booking delegates onto courses/ enrolling them onto programmes and setting up registers 

• Issuing certificates

• Communicating course details to delegates

• Responding to internal queries related to training, improving the user experience

• Coordinating onboarding plans for new head office staff 

• Checking that training attendance has been recorded - both face-to-face and for online programmes 

• Reporting on training compliance activity and monitoring action plans

• Keeping a variety of trackers and planners up to date to monitor compliance with different training activity

• Applying for funding by submitting training certificates to relevant bodies 

• Keeping training records up to date on our internal system 

• Coordinating communications relevant to training including contributions to the internal newsletter

• Administration of the Learning Management system; ensuring learners are effectively enrolled and that ‘audiences’ are maintained

The Ideal Candidate

Essential

• Previous experience in an administrative role; ideally within a training environment 

• The ability to work effectively both as part of a team and independently 

• Time management skills; able to work at pace, prioritising effectively 

• IT literate with a sound grasp of Excel and other data analysis tools

• the ability to multitask effectively

• Strong administrative skills; an organised individual who is able to plan

• Effective communication skills; both written and verbal 

Desirable

• Experience working with a Learning Management System (LMS)

• Experience working with Google suite including google docs and sheets  

• Experience working with Learning Pool as a Learning Management System

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process