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Mailroom Supervisor

Job Introduction

  • 37.5 hours per week
  • Monday to Friday - 0700 - 1500, 0900 - 1700
  • £13.66 per hour

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We are seeking a dedicated Mailroom Supervisor, at HMRC Bristol to manage and oversee the day-to-day operations of our mailroom services. You will lead a team of operatives, ensuring an exceptional guest experience aligned with client specifications, while upholding the highest standards of safety, compliance, and performance.

What you’ll do:

  • Oversee all mailroom operations, ensuring services meet contractual and client expectations.

  • Manage and support mailroom staff, ensuring their safety and wellbeing.

  • Ensure compliance with company and client policies, including health & safety, security, infection control, and COSHH regulations.

  • Wear appropriate uniform and PPE at all times.

  • Deliver staff training on operational, legal, and client-specific procedures.

  • Conduct regular audits to ensure service standards and compliance.

  • Maintain and update mailroom software systems and complete administrative tasks as required.

  • Report building defects and equipment faults promptly.

  • Coordinate supplies ordering and distribution.

  • Liaise regularly with the client and attend team/client meetings.

  • Lead staff briefings and collect payroll-related information.

What you bring:

Essential 

  • Previous experience in a mailroom environment.
  • Basic literacy and numeracy.
  • Proficient in using computers and relevant software.
  • Strong customer service and communication skills.

Desirable 

  • Previous supervisory experience.
  • NVQ or equivalent qualification in facilities or support services.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Mental health & wellbeing support
  • Employee Assistance Programme for personal, legal, and financial advice
  • 24/7 virtual GP & lifestyle rewards
  • Discounts for you & family
  • Financial tools & retirement plan
  • Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

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Salary £13.66 per hour
Frequency Hourly
Job Reference SDX/TP/1117004/144041
Contract Type Permanent – Full Time
Closing Date 26 June, 2025
Job Category Administrative
Business Unit UK Government - Frontline
Location Bristol, United Kingdom
No. of positions 1
Posted on 12 June, 2025
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