Visitor Services Administrator

Job Introduction

Healthy outcomes start with positive patient experiences.

• 37.5hrs pw Monday to Friday 08:00-16:00 (Some flexibility required)
• £12.36 per hour 
• Location is Ipswich Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: IP4 5PD

Please take the time to read the attached job description

Job Introduction

As a Visitor Services Administrator for Sodexo, based in Ipswich Hospital, you’ll be the friendly and professional first point of contact for staff, patients, and visitors – helping to deliver a seamless general office and support service. You’ll manage ID badge and parking permit requests, support with patient travel reimbursement, and maintain essential administrative systems, all while providing an exceptional level of customer service. You’ll play a key role in ensuring our operations run smoothly and compassionately, working in a fast-paced healthcare environment where no two days are the same. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way. 

What you’ll do:

• Deliver high-quality general office and front-facing support services

• Issue and manage staff ID badges, parking permits, and travel documentation

• Assist with the secure handling of cash and patient belongings

• Respond to enquiries via phone, email, and face-to-face

• Liaise with internal departments and external contractors professionally and efficiently

What you bring:

• Proven experience in a customer-facing administrative or service role

• Great communication and interpersonal skills

• High attention to detail and strong organisational skills

• Ability to work under pressure with compassion and professionalism

• Flexible, team-oriented approach with a “can-do” attitude 

  
  

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.