Technical Operations Technician

Job Introduction

Technical Operations Technician – HMP & YOI Bronzefield

HMP & YOI Bronzefield has an exciting opportunity for a Technical Operations Technician to join our team!

About the Role

As the first point of contact for incidents within the prison’s IT department, you will prioritise and manage cases to successful resolution. You will assist Sodexo employees in using various networks, CCTV, alarm, and cell call systems, ensuring they operate equipment effectively. Where possible, you will resolve IT issues independently and collaborate with the Technical Operations Manager and Engineer to identify problems, find workarounds, and implement permanent solutions.

You will work proactively, developing and proposing changes to improve service delivery across all supported systems, including TV, CCTV, alarms, cell call, kiosks, and phone systems. Managing networks in compliance with IS&T Security and information assurance standards — including ISO27001, GDPR, MoJ, and SPS accreditation — will be essential.

About HMP & YOI Bronzefield

Bronzefield is the largest women’s prison in Europe, accommodating a diverse and complex population, including restricted status women requiring high security, women on remand often experiencing custody for the first time, and women with chronic mental health conditions.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers, please visit: Sodexo Careers

Main Responsibilities

• Incident Management: Prioritise and manage incidents efficiently for timely resolution.
• Compliance: Manage all networks in line with IS&T Security standards (ISO27001, GDPR, MoJ, SPS) and adhere to Sodexo IS&T policies.
• Daily Operations: Complete daily system and tool checks, log all calls, and process basic change requests such as new user setups and access permissions.
• Support and Maintenance: Install equipment, manage orders and deliveries, escort third-party contractors, and maintain IT office standards for safety and stock control.
• Documentation: Produce FAQ guides for supported systems and maintain thorough documentation of incidents and requests for transparency and audit purposes.
• Accountability: Ensure timely setup of new starters, accurate logging of calls, completion of scheduled checks, and processing of incidents and changes within agreed timescales.

Please see the attached job description for further details.

The Ideal Candidate

• Strong knowledge of MS Office 365.
• Excellent understanding of Windows 10 & 11.
• Previous experience in First Line Systems Support or similar IT roles is advantageous.
• Ability to work independently and as part of a proactive team.
• High attention to detail and strong prioritisation skills.
• Ability to obtain SC clearance and Disclosure Scotland.
• Willingness to work outside normal hours as required for projects or incidents.

Essential:

• Manage networks in compliance with IS&T Security standards.

• Ensure adherence to information assurance standards.

• Comply with ISO27001 requirements.

• Follow GDPR data protection regulations.

• Meet Ministry of Justice (MoJ) accreditation standards.

• Maintain compliance with SPS (Scottish Prison Service) accreditation.

Package

• Salary: £24,270.76 + LW £3,729.24
• Benefits include free car parking, free lunch from the canteen, and onsite gym access.
• Hours: Monday to Friday, 37.5 hours per week.

Why Work with Sodexo?

Working with Sodexo is more than a job—it’s a chance to be part of something greater.

You’ll be part of a company and team that values you for who you are, empowers you to act with purpose, and supports your growth and wellbeing.

Additional benefits include:

• Sodexo retirement plan
• Discounts at over 1,900 brands online
• Gym membership discounts
• Confidential 24/7 employee assistance programme offering emotional, legal, and financial support

For more information on our benefits, please see the attached document.

Ready to be part of something greater? Apply today!

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone, building a better life for all. As the global leader in services that improve Quality of Life, we operate in 55 countries, serving over 100 million consumers daily through On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services.

We are committed to building a workplace for the future, promoting equal opportunities, and celebrating diversity. We welcome applications from all backgrounds and are proud to be a Disability Confident Leader employer, committed to supporting disabled candidates throughout the recruitment process.