General Services Manager

Job Introduction

• Ensure the “service” at point of delivery is to the required standard and that the customer is always receiving the best quality product & service in line with our Clients’ and Sodexo financial objectives.
• Understand the services (catering, cleaning and security) that Sodexo offers and the end-to-end process of Sodexo’s operating systems and procedures for the services that you are responsible for delivering and be able to speak about these services to your customers and Clients.
• Ensure the highest standards are achieved as required by the contract specification by “walking the services provided” and reviewing service excellence daily.
• Ensure that all company tools in relation to marketing, retail and sales initiatives are being adopted as requested to meet the client’s expectations

To be Client and Customer Centric

• Support with Ensure day to day delivery of services to the client is provided.
• Implementation of business improvements in all areas
• Support with the development of the FM and Food offers according to the client’s needs

To enhance operational efficiency

• Maximise the profitability of the contracts within area of responsibility and deliver the required results
• To provide leadership on service delivery and act as a subject matter expert in all IFM services to grow existing service delivery across the portfolio.
• Ensure that business deadlines and targets are hit
• Support with driving Continuous Improvement through the account
• Support the business development and regional management teams in identifying opportunities with other clients to maximise profit and growth
• Lead on company initiatives to deliver labour management, (such as Kronos and other efficiency initiatives)

To Nurture Talent

• Support to recruit the right calibre of individuals with the wider business needs in mind, develop a robust onboarding experience and act as a sponsor to new starters.
• Support managers with their training needs

To Anchor Corporate Responsibility.

• To implement the company philosophy and strategy
• To be a conduit between clients and customers to demonstrate and lead the way
• To be government compliant
• Ensure all teams fully understand their role in corporate responsibility and it is deployed as our policy States

Rise with Sodexo

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

Role Responsibility

Rigorous management of results

• Ensuring Site Leads manage contract(s) to perform to budget and achieve their business plans.
• Improve financial performance utilising nominated suppliers, maximising labour productivity in line with Company models, policies and procedures and controlling costs
• Support with analysing and reviewing all financial measures and tools to ensure positive financial performance through accurate forecasting and account management
• Seek new ways to drive revenue and maximise sales by implementing innovative ideas.
• Support to deliver services to the agreed specification and service level agreements/standards required by the contract(s) within your assigned area
• Continually seek ways to maximise profitability and enhance service quality by driving excellence and innovations in service delivery and pushing for more efficient service delivery and cost efficiencies

Growth, client, and customer satisfaction

• Adopt a partnership approach with Sodexo and client entities to ensure the contract is executed in the best interest of both Sodexo and the client
• Understand the contract(s) scope and form within area of responsibility (e.g., payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
• Deliver account management through the leadership of teams, developing solutions and measuring performance against contract SLAs.

Service delivery

• Drive the delivery of Quality-of-Life services and key programs - cost reduction, business growth opportunities and service improvement programs
• Drive innovation and continuous improvement of people, systems, processes and offer
• Work with the Service Operations, Transversal Functions, Segment operational & functional teams to ensure a standardised, consistent, and compliant approach is implemented across the region (e.g., HR, Communications, Technical Services, EHS, OE)
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards

Brand notoriety

• Promote Sodexo as the preferred employer, internally and externally, adhering to the Sodexo recruitment policies and raise the profile of Sodexo in local communities, building relationships with key stakeholders
• Promote the health and well-being of employees
• Live the Sodexo values and promote brand standards as an ambassador.
• Drive all aspects of service excellence across the business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards.

Compliance, environment, Health and Safety and risk management

• Ensure compliance with nominated suppliers in line with Sodexo policy and ensure suppliers have undergone rigorous safety checks through the Vendor Governance Team (to gain best market value prices), labour management and forecasting performance against budget, audit controls etc.
• Ensure the business complies with all Company and client policies and procedures/site rules and statutory regulations and that licences and qualifications are met and retained, and consequences managed appropriately. 
• Conduct audits such as Unit Business Health Checks, H&S
• Ensure all business units comply with all business processes and systems such as EprophIT trading procedures and that UDC payroll is administered correctly for establishment staff and casual workers in accordance to their Terms and conditions of employment
• Ensure that stock is managed effectively and liaise with other departments to ensure client billing is accurate and timely

Leadership and people management

• Support with the recruitment, induction, training, and development of all employees following Sodexo HR policy and guidelines
• Role model the focus on five behaviours to improve engagement, enhance performance and retain Investors in People accreditation. Communicate the employee engagement results and drive action plan for the business area to drive continuous improvement
• Coach managers to ensure that the Focus on Five principles are adopted, support with employee performance management through the Sodexo performance management processes.
• Provide teams with guidance on operational issues to ensure the business objectives are met by effectively guiding team members performance by a structured process of target setting, performance management, rewarding and development plans.
• Ensure that the appropriate training and development plans are in place for all employees within the business to ensure that statutory requirements are met, and development training activities are carried out and recorded to assist with career development and succession planning
• Facilitate a high support, high challenge performance management culture
• Build personal effectiveness in all situations
• Ensure training needs are continually reviewed and support with building tailored plan for the individual

The Ideal Candidate

• A Minimum of three years previous Managerial experience at Business Manager or Above 
• IOSHH or NEBOSH Safety certificate 
• Self-Motivated and well organised 
• Good Interpersonal Skills and the ability to communicate effectively with Clients, colleagues, and employees 
• A good knowledge of Microsoft office 
• The ability to be take a flexible approach to the role 
• Experience of managing multiple service streams (catering, cleaning and security services)

Package Description

• £30,000 - £35,000 Depending on Experience plus bonus 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.