Food Services Operations Manager

Job Introduction

Sodexo Health and Care are seeking an experienced Food Services Operations Manager to join our dynamic team at the Wythenshawe Hospital. 

You will be responsible for overseeing the provision of patient food services, hospital restaurants, and food retail outlets throughout the hospital. You will ensure the quality and delivery of food services meets the expectations of patients and clients as well as working closely with the Finance team to deliver budgeted profit and turnover for the services and accounts. 

Exceptional service delivery is our prime objective so a key aspect of this role will be to build and maintain strong working relationships with the client and their operational teams throughout the trust to ensure we fully understand and manage their needs and expectations.

Working for Sodexo Health & Care allows you to do the job you love in an industry that makes a real difference!

MAIN RESPONSIBILITIES

• Responsible for ensuring compliance of own team with all Company and Trust policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance
• Ensure achievement of high levels of client and service user satisfaction and monitor these on regular basis. This will be measured via Clients for Life review processes and customer satisfaction surveys.
• Report writing and the creation and delivery of preventions relating to such reports
• Responsible for the recruitment and management of direct reports. This will include responsibility for their development which will include health & safety, communication of shared goals and ensuring that effective performance development reviews (PDRs) take place.
• Ensure that there is effective two-way communication to all levels of staff within area. This will include ensuring that team briefings take place and that Company and Trust objectives, and values are communicated.
• Ensure that health and safety standards are understood and delivered across all of hospital operations. This must include any agency staff and all employees from their first date working on site.
• Contribute to strategic discussions as part of the senior site management team sharing ideas and best practice to improve site performance. Implementing new policies and procedures which have been discussed and agreed with colleagues.
• Management of 3rd party contractors used on site and ensuring that a quality and value for money service is provided. 

THE IDEAL CANDIDATE

You will have a wealth of experience in food services, and you will be passionate about delivering exceptional patient care.  Exceptional leadership skills are also essential as is the ability to work collaboratively with a range of people.  You must have excellent IT skills with emphasis on excel.

You will also have:

• Exceptional knowledge of food hygiene standards (level 4 food safety qualification desirable but not essential)
• Experience of managing diets within a patient environment
• Willingness to get involved and offer a flexible approach to working
• Experience of management client relationships
• Experience within an NHS/Public sector environment would be desirable but not essential

 WHAT WE OFFER

We offer a competitive salary plus access to a range of benefits including:

• Performance-related bonus
• Contributory pension scheme
• Flexible benefits fund of £1,300 to utilise across an array of benefits – including Private Medical Insurance (PMI), dental cover, gym memberships, and various retail / hospitality discounts

More than anything we offer an ambition person a fantastic career path with immediate opportunities to develop.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.