Hospitality Manager

Job Introduction

Hospitality Manager

• Nottingham Forest Football Club, The City Ground, Pavilion Rd, Nottingham, NG2 5FJ

• £30,000pa - £33,000pa + excellent benefits

• 40hrs pw 5/7

Job Introduction

At Sodexo Live!, we’re all about creating moments that matter — whether it’s a matchday that thrills fans, a corporate gala that inspires, or a private event that leaves a lasting impression.

We’re looking for a Hospitality Manager to lead front-of-house operations at The City Ground, home of Nottingham Forest FC. You’ll deliver world-class hospitality on matchdays and event days alike, setting new standards for excellence while developing a team that thrives on energy, teamwork, and pride.

As Hospitality Manager, you’ll play a key role in driving both guest satisfaction and commercial success. You’ll manage a diverse, passionate team delivering first-class service across matchday and non-matchday events from corporate boxes to conference banquets.

This will suit a natural leader with a passion for people, service, and the buzz of live events. You will thrive under pressure, solve problems with calm confidence, and bring an eye for detail to everything you do.

At Sodexo Live!, we don’t just host events — we create unforgettable experiences. You’ll join a brand that celebrates creativity, collaboration, and excellence, with opportunities to grow, learn, and make your mark at one of football’s most iconic grounds.

Join us at The City Ground and lead the charge in delivering exceptional matchday and event experiences.

What You'll Do:

• Lead and inspire your team to deliver exceptional service across all hospitality and C&E events
• Drive profitability and performance through smart management of labour, sales, and expenses
• Oversee staffing operations and ensure effective team scheduling and compliance
• Maximise EPOS utilisation and ensure consistent operational efficiency
• Support recruitment, training, and development to build a high-performing hospitality team
• Promote and deliver events to the highest standards, ensuring every guest leaves delighted
• Maintain rigorous standards in health & safety, hygiene, and licensing compliance
• Act as a Duty Manager during events, ensuring smooth operations from start to finish

For a full list of responsibilities please read the attached job description 

What You Bring:

• Proven experience managing large-scale hospitality or event operations (stadia or venue preferred)
• Strong leadership and communication skills with the ability to motivate and inspire a team
• Excellent organisation and time management
• Knowledge of health & safety, food hygiene, and licensing regulations
• Experience working with budgets, labour control, and KPIs
• A hands-on approach with the confidence to make operational decisions on the spot

Desirable:

• Food Hygiene Level 2 qualification
• SIA Personal Licence  

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.

• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.

• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.

• The Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.

• Money Insights and financial benefits via the Salary Finance Platform.

• Save for your future by becoming a member of the Retirement Plan

• A Death-in-Service benefit for colleagues who pass away whilst employed by us

• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.

• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.

• Flexible and dynamic work environment 

Ready to be part of something greater? Apply today! 

Sodexo Live! reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.The rewards and Benfits guide is attached