Facilities Support Coordinator

Job Introduction

Uniquedemands. Unique services. Unique roles

Sodexo believes that government agencies should fosteran environment of respect, operating with efficiency and effectiveness topromote productivity. We prioritise employee well-being and play a vital rolein fostering stronger communities.

We are now seeking a Facilities Support Coordinator to join our team in Belfast.

What you’lldo:

• Operate an efficient Support Hub, delivering excellent customer service.
• Manage and monitor work orders through to completion, escalating issues when needed.
• Support the delivery of Facilities Management services, including maintenance, compliance, and asset management.
• Provide administrative and coordination support to managers and officers across FM functions.
• Record service requests accurately, follow procedures, and assist with reporting on maintenance and compliance performance.

What youbring:

• Proven experience in helpdesk or call centre environments, with strong customer service and communication skills across all levels.
• Skilled in engaging suppliers and contractors to ensure high performance, with practical experience in facilities management procedures and systems (e.g. CAFM, DMS).
• Strong understanding of engineering compliance, health and safety, risk management, and relevant standards.
• Highly organized with effective planning, problem-solving, and multitasking abilities in a fast-paced environment.
• Proficient in Microsoft Office and work order systems, with qualifications equivalent to NVQ.

What weoffer:

Working with Sodexo is more than a job; it’s a chanceto be part of something greater. You’ll belong in a company and team thatvalues you for you; you’ll act with purpose and have an impact through youreveryday actions; and you’ll be able to thrive in your own way. In addition, wealso offer a range of resources, rewards and benefits for our colleagues andtheir families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied 

Ready to be part of something greater? Apply today!

Package Description

• 40 hours per week
• Monday to Friday
• between £25500 and £30200 per annum
• Parking on site
• Sodexo rewards and benefits 

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.