Duty Manager

Job Introduction

A great opportunity has become available for an experienced Duty Manager to join our team on a highly prestigious client site in Edinburgh. You will be passionate about delivering a high-end 5* FM service, with excellent stakeholder and leadership skills.

Your focus will be to effectively manage the Sodexo front of house team and to ensure that exemplary facilities services are provided across the Edinburgh Park site. You will deliver operational excellence across all Sodexo services, including cleaning, reception, security, meeting room services and staff shop. Great people management skills will be key to your success as you motivate and lead the team to achieve high performance at all times delivering five-star service.

Experience as a strong people manager and Facilities Management experience will be ideal for this fantastic opportunity. A hospitality and catering background is essential. You will be highly organised with a good understanding of high-end hospitality and experienced at liaising with multiple stakeholders and high-profile people on site; the desire to continuously improve service delivery will be your passion.

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Managing all changes to the contract specification ‘output’ as directed by the Senior Management Team 

• Constant site monitoring, ensuring the service is running efficiently, on budget and as per contract. 

• To be responsible for all aspects of Health and Safety and the Environment on work activities to ensure actions comply in accordance with statutory and contractual requirements. Completion to the standards of; Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection and other H&S compliance and safety expected activities. 

• To comply at all times with the Company's Quality Assurance and Health and Safety Procedures and to ensure that all work is undertaken in accordance with the Industry's best practices. 

• Maintain and grow the customer experience through high level events management building on the existing customer feedback. 

• Essential knowledge of Hospitality/Event Management delivering 5-star service 

• Undertake any other duties that may be required for the effective operation of the catering, cleaning services. Attend training sessions and meetings as required. 

The Ideal Candidate

• It is essential that you have a pro-active attitude and can be flexible in relation to duties and working hours. The job also requires someone who can demonstrate that they have strong organisational and planning skills and have the ability to priorities and manage their time effectively 

• The candidate must be able to work effectively without close supervision and must possess strong relationship management skills.. 

• The ability to communicate clearly is seen as essential 

• Demonstrable success in developing and delivery stock control mechanisms  

• Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins  

• Experience of delivering financial targets 

• Experience of customer service and in particular customer experience/ relationship management  

• IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems 

Package Description

£28,000pa + excellent benefits

Location: Diageo Edinburgh Park, Edinburgh, EH12

Permanent

Work Pattern – 40 hrs pw Monday to Friday with flexibility required depending on business needs

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process