Hospitality and Events Assistant Manager

Hospitality & Events Assistant Manager

Shell Centre, 4 York Road, London, SE1 7NA

Salary: £18.81 per hour
Hours: 40 hours per week
Working pattern: Monday to Friday, with occasional weekend cover depending on business and client requirements.
Working hours: 8.5 hours per day, with shifts scheduled between 07:00 and 18:30. Paid overtime available depending on business needs.

Additional benefits

• Free on-site gym
• Free meals while on shift
• Uniform provided
• Extensive company benefits and development opportunities

About the role

Are you passionate about delivering exceptional hospitality and creating memorable guest experiences? Do you have the leadership skills, creativity and enthusiasm to bring events and workplace experiences to life?

We are looking for an enthusiastic and experienced Hospitality & Events Assistant Manager to join our team at the prestigious Shell London Campus.

Working closely with the Hospitality Manager, Food & Guest Experience Managers and wider catering team, you will play a key role in managing and developing our hospitality and events services, ensuring every event and customer interaction reflects the highest standards.

This is an exciting opportunity for someone who enjoys a varied, fast-paced role and is passionate about leading people, building client relationships and delivering outstanding hospitality experiences.

What you'll do

• Oversee the day-to-day delivery of hospitality and events services across the Shell London Campus, ensuring all events are professionally planned, coordinated and delivered to the highest standards.
• Work closely with the catering team and other departments to ensure seamless service delivery, effective communication and a strong One Team approach.
• Develop and coordinate a calendar of events, community activities and initiatives that enhance the workplace experience and bring Shell colleagues together.
• Ensure all hospitality areas, facilities and equipment are maintained to the required standards, with accurate event documentation, administration and reporting.
• Lead, motivate and develop the hospitality and events team, creating a positive working environment where colleagues feel supported, valued and encouraged to deliver their best.
• Oversee recruitment, induction, training and performance management, identifying development opportunities and ensuring appropriate staffing levels and cover arrangements.
• Work alongside the Hospitality Manager and Head of Food & Guest Experience to deliver engaging events and community initiatives that support Shell's cultural, wellbeing and workplace experience objectives.
• Champion a five-star customer experience by monitoring feedback, resolving issues promptly and proactively identifying opportunities to exceed expectations.
• Maintain full compliance with Sodexo and client policies, contractual requirements and statutory regulations, including health and safety, food hygiene, COSHH, fire safety and safe working practices.
• Ensure all risk assessments, Safeguard administration, supplier compliance, licences and training requirements are completed and maintained.
• Monitor performance against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), preparing accurate monthly reports and identifying opportunities for improvement.
• Identify opportunities to enhance hospitality and event services through innovation, creativity and best practice, continuously improving quality, efficiency and the customer experience.
• Support the Hospitality Manager in developing business strategies and new initiatives that respond to changing client needs.
• Promote Sodexo's values, brand standards, sustainability and corporate social responsibility commitments, acting as an ambassador for the business.

What You’ll bring

• Previous experience supervising or managing a team within hospitality, events, catering or a similar customer-focused environment.
• Good understanding of health and safety legislation and industry regulatory requirements, with IOSH Managing Safely or equivalent.
• Experience in event management, hospitality operations, food service and budget management.
• Strong leadership, communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• A confident decision-maker with a proactive approach to problem-solving and the ability to build effective relationships with clients and stakeholders.
• A genuine passion for delivering outstanding customer service, maintaining high standards and motivating others.
• Good IT skills and experience working in an environment where compliance and quality standards are essential.

Why Sodexo?

Working with Sodexo is more than a job; it's an opportunity to be part of something greater.

At Sodexo, we believe in creating an inclusive workplace where everyone belongs, is valued for who they are and has the opportunity to thrive.

We offer a range of benefits and rewards to support you and your family:

• Unlimited access to an online platform offering wellbeing support.
• Extensive Employee Assistance Programme, including legal and financial advice and support with personal or work-related challenges.
• Access to a 24-hour virtual GP service.
• Sodexo Discounts Scheme, offering fantastic savings across popular big-brand retailers.
• Pension Plan to help you save for your future.
• Learning and development opportunities to support your career progression.
• Bike to Work Scheme.
• Enhanced Sodexo UK & Ireland benefits and leave policies.
• Free on-site gym, meals while on shift and uniform provided.

Ready to be part of something greater?

If you are an enthusiastic hospitality professional with a passion for events, people management and delivering exceptional customer experiences, we'd love to hear from you!

Apply today and take the next step in your career with Sodexo

Sodexo reserves the right to close this advert early if we receive a high volume of applications.

File Downloads

• HR-5933_Benefits UK Brochure V9.pdf