Help Desk Administrator
Be part of something greater.
- Job reference: SDX/TP/2399676/160218
- Location: Cork
- Job type: Full Time - 39 hours per week
- Salary: €36000 per annum plus Sodexo Benefits
- Closing date: 14 August 2026
About the role
Helpdesk Administrator
Location:
MTU, Cork
Salary: €36,000
Contract Type: Permanent, Full-time
About the Role
We’re looking for a proactive and professional Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.
What You’ll Do
- Act as the first point of contact for facilities helpdesk queries.
- Log, update, and close requests on our helpdesk system (CMMS).
- Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
- Manage work orders in line with contractual KPIs and SLAs.
- Analyse reports and ensure requests are progressed on time.
- Support monthly reporting, invoicing, payroll, and accounts administration.
- Raise purchase orders and process supplier queries.
- Assist with audits, meetings, and contract administration.
- Provide general office and admin support as required.
What We’re Looking For
- Strong administration and customer service experience.
- Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
- Previous experience in a similar helpdesk or office administration role.
- Excellent communication skills and strong attention to detail.
- Ability to prioritise, make decisions, and work well under pressure.
- Confident in bookkeeping, accounts processing, and reporting.
- A self-motivated, enthusiastic, and professional approach.
Why Join Us?
- Be part of a supportive and collaborative administration team.
- Varied role with opportunities to learn and develop new skills.
- A chance to play an important role in delivering high-quality facilities management services.
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Cork, Island of Ireland
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.