Head of Product Operations
Be part of something greater.
- Job reference: SDX/TP/1129899/155221
- Location: Hybrid - Home based with some occasional travel to office / sites
- Job type: Full Time - 40 hours per week
- Salary: Competitive salary depending on experience
- Closing date: 23 March 2026
About the role
We are looking for a Head of Product Operations
to lead the design, scaling, and optimisation of our Product Operating Model across Sodexo UK & Ireland. In this pivotal role, you will enable product excellence at scale—driving strategic alignment, operational clarity, and seamless mobilisation across client sites. You’ll work at the intersection of digital innovation, AI, and customer‑centric product design, ensuring our product teams are empowered to deliver transformative food, workplace, and hospitality experiences. This is a high‑impact leadership opportunity for someone who thrives in complex systems, champions continuous improvement, and can turn strategy into operational reality.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
The Head of Product Operations is responsible for designing, implementing and continuously improving the Product Operating Model that underpins how the product organisation operates.
Key assignments include:
Product Operating Model Design
- Design, implement and evolve a scalable Product Operating Model, including repeatable playbooks that governs how products are discovered, prioritised, planned, built, launched and scaled across the organisation.
- Establish clear, repeatable, and measurable ways of working across product teams, moving beyond fragmented or ad-hoc processes.
- Define governance frameworks that provide strategic alignment while enabling autonomy and agility within product teams.
Operating Rhythm and Governance
- Define and manage the operating cadence of the product organisation, including Quarterly Business Reviews (QBRs), roadmap reviews, release planning cycles, and investment and prioritisation forums.
- Ensure governance forums enable effective decision making, trade-off management, and portfolio prioritisation.
- Provide visibility of cross-portfolio dependencies and sequencing across Digital Restaurant Experience, AI, and Innovation initiatives.
Portfolio Visibility and Performance Management
- Establish and maintain a single source of truth for product portfolio performance, delivery health, and value realisation.
- Develop reporting frameworks and dashboards that provide predictive insight into product performance, delivery velocity, adoption, engagement and commercial impact.
- Standardise tools, metrics and reporting approaches across product teams.
Please see attached job description for further information regarding the role requirements
The Ideal Candidate
- Proven experience leading Product Operations, Product Strategy, or similar operational leadership roles within complex digital or technology environments.
- Demonstrated experience designing and scaling operating models, product governance frameworks, or Product Operating Model.
- Strong experience working within product-led organisations using agile and modern product development practices.
- Experience operating across multiple product portfolios or business domains.
- Experience in AI, digital platforms, or innovation-driven environments is highly desirable.
- Experience in multi-site, service-based or hospitality environments would be advantageous.
Package Description
Competitive salary depending on experience
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hybrid - Home based with some occasional travel to office / sites, United Kingdom, M50 2UE
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.