Head of Digital
Be part of something greater.
- Job reference: SDX/TP/1129899/155207
- Location: Hybrid - Home based with some occasional travel to office / sites
- Job type: Full Time - 40 hours per week
- Salary: Competitive salary depending on experience
- Closing date: 23 March 2026
About the role
We are looking for a Head of Digital
to lead the vision, strategy, and delivery of a best‑in‑class end‑to‑end digital and customer experience across all restaurant channels. In this pivotal role, you will shape seamless, intuitive, and commercially impactful digital journeys—connecting product, customer insight, design, and operational execution to create meaningful value for both consumers and the business. Working across multiple clients and market segments, you’ll ensure scalable digital solutions while tailoring experiences to diverse customer needs and operational models. You’ll also partner closely with the Head of Digital Product Operations to translate digital capabilities into real‑world adoption, operational excellence, and measurable growth
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
- Define and lead the regional digital CX strategy across all customer touchpoints including mobile apps, self-service kiosks, online ordering, EPOS interactions, and digital restaurant environments.
- Ensure the digital experience framework supports multiple client environments and customer segments across the region.
- Adapt digital experience strategies to reflect different consumer behaviours, site formats, and operational models.
- Translate customer insights, behavioural data, and feedback into actionable product and experience improvements.
- Ensure all digital initiatives align with a customer-first, digital-first vision. Customer Journey Design & Optimisation
- Map and continuously optimise customer journeys across ordering, payment, fulfilment, and post-purchase experiences.
- Partner with Product Owners and squads to embed CX thinking into product development and prioritisation.
- Identify and remove friction points across the digital ordering experience.
- Drive improvements in conversion, speed of service, and customer satisfaction.
Digital Adoption & Engagement
- Develop strategies to increase digital adoption across channels, driving usage of mobile ordering, kiosks, and digital
payment experiences.
- Ensure adoption strategies consider the specific needs of different clients, venues, and customer groups across the region.
- Work with marketing and commercial teams to improve digital engagement and repeat usage.
- Ensure digital capabilities are easy to understand and accessible for consumers.
Please see attached job description for further information regarding the role requirements
The Ideal Candidate
Experience
- Significant experience leading and delivering CX and digital initiatives within complex organisations.
- Experience of on-site digital transformations and deployments.
- Proven track record of translating customer needs into scalable, commercially valuable solutions.
- Experience designing and implementing product operating models within large organisations.
- Experience supporting commercial or client-facing teams in positioning technology solutions.
Knowledge & Skills
- Strong understanding of digital product development and deployment practices.
- Deep knowledge of responsible digital practices, governance, security and regulatory considerations.
- Strong strategic thinking capability with the ability to translate technological opportunities into business value.
- Excellent stakeholder management and ability to influence senior leaders and client stakeholders.
- Strong commercial awareness and ability to connect innovation with revenue growth and client outcomes.
- Excellent communication skills with the ability to explain complex technical concepts in clear and accessible ways.
Personal Attributes
- Strategic and forward-thinking leader with a passion for digital and technological advancement.
- High credibility and confidence operating at senior leadership levels.
- Strong problem-solving capability and ability to navigate ambiguity in rapidly evolving environments.
- Collaborative leadership style with the ability to work across multiple functions and disciplines.
- Curiosity, adaptability and resilience in the face of technological and organisational change.
Package Description
Competitive salary depending on experience
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hybrid - Home based with some occasional travel to office / sites, United Kingdom, M50 2UE
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Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.