General Services Manager
Be part of something greater.
- Job reference: SDX/TP/1300019/155189
- Location: Middlesbrough
- Job type: Full Time - 40 hours per week
- Salary: £40,000 to £45,000 per annum plus Sodexo Benefits
- Closing date: 30 March 2026
About the role
General Services Manager
ConocoPhillips (UK), Teesside Operators Ltd, Seal Sands, Middlesbrough, TS2 1UH
Salary: £40,000 – £45,000 per annum plus benefits
Hours: 40 hours per week, Monday – Friday (some flexibility required)
Requirements: Driving licence
Testing: Drug and alcohol test on first day, with random testing thereafter
About the Role
As the General Services Manager (GSM) at ConocoPhillips, you will lead all on-site services, including cleaning, catering, pest control and and some ad-hoc technical services. You will oversee the Assistant GSM, Catering Manager, and wider operational teams, ensuring day-to-day operations run smoothly, high-quality standards are maintained, and contractual obligations are met.
This is a senior leadership role requiring strong operational management, people leadership, and experience in facilities management across cleaning and catering services. You will act as the primary liaison between Sodexo and the client, managing all services to agreed SLAs while driving continuous improvement and commercial performance.
Key Responsibilities
Operational Leadership
- Lead all on-site services, ensuring quality, compliance, and SLA delivery
- Oversee the Assistant GSM, Catering Manager, and operational teams
- Liaise with pest control and Sodexo technical services team for ad-hoc hard FM quotes and work
- For full list of responsibilities please see the job description attached
Client & Business Management
- Act as the primary interface between Sodexo and the client, building strong, trust-based relationships
- Ensure contracts are delivered profitably and efficiently, managing costs and budgets effectively
Financial & Commercial Oversight
- Manage site budgets, costs, and stock control
- Ensure accurate billing and invoicing through systems such as SAP and E-Prophit
Leadership & People Management
- Lead, motivate, and develop a high-performing team across multiple service areas
- Drive onboarding, training, performance management, and succession planning
- Promote employee engagement through Sodexo's Employee Value Proposition
Health, Safety & Compliance
- Maintain a safe working environment in line with health and safety, food hygiene, and statutory requirements
- Lead initiatives in line with Sodexo’s Zero Harm safety mindset
Continuous Improvement & Innovation
- Drive innovation, cost efficiency, and quality improvements across all services
- Promote best practices, Sodexo standards, and corporate values on site
- Represent Sodexo externally as a senior ambassador for the brand
What You’ll Bring
- Proven experience in senior people management and operational leadership
- Strong financial and commercial acumen
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities and workloads
- Experience in facilities management across cleaning, catering, or related services
- IOSH Managing Safely qualification or willingness to work towards
- Experience delivering training and developing teams
- Ability to balance client expectations with operational demands
Why Sodexo?
Working with Sodexo is more than a job — it’s a chance to be part of something greater. Benefits include:
- Unlimited access to an online wellbeing platform
- Employee Assistance Programme (legal, financial, and personal support)
- 24-hour virtual GP service
- Sodexo Discounts Scheme
- Pension plan
- Learning and development opportunities
- Bike to Work Scheme
- Enhanced UK & Ireland benefits and leave policies
About Sodexo
Sodexo’s purpose is to create a better every day for everyone. Operating in 55 countries, we serve over 100 million consumers daily.
We are an inclusive, forces-friendly, and Disability Confident Leader employer and welcome applications from people of all backgrounds. Employee networks include Pride, Parents & Carers, Disability Ability Network, SoTogether, Generations, and Origins.
Ready to be part of something greater?
Join a team that values you for being you.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Middlesbrough, United Kingdom, TS2 1UH
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