Front of House Manager
Be part of something greater.
- Job reference: SDX/TP/1117004/156654
- Location: Birmingham
- Job type: Full Time - 40 Hours per week
- Salary: £32000 per annum
- Closing date: 07 May 2026
About the role
- 40 hours per week
- Monday - Friday 0800 - 1630
- £32,000 per annum
- Sodexo Rewards
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is B1 2AX
Job Description:
We are looking for a proactive and experienced Soft Facilities Supervisor to oversee key operational services, including Catering, Business Event Centre, and Main Reception.
In this role, you will support the General Services Manager in delivering high-quality services in line with service level agreements (SLAs), KPIs, and contractual standards. You will also be responsible for supervising a diverse team, including front-of-house staff, porters, mailroom operatives, cleaners, and receptionists.
What you’ll do:
- Manage and oversee day-to-day soft FM operations across catering and front-of-house services
- Support delivery of KPIs, service standards, and contractual requirements
- Supervise, motivate, and engage team members to ensure high performance
- Build and maintain strong client and customer relationships
- Ensure all areas are maintained to the highest standards of cleanliness and presentation
- Monitor food safety standards, including temperature checks and compliance
- Support catering operations including food preparation, service, and stock control
- Oversee ordering, handling, and security of stock, equipment, and cash
- Assist with planning and delivering events to increase engagement with facilities
- Complete KPI reporting and support operational improvements
- Ensure compliance with health & safety, food safety, and company policies
- Provide cover for other areas and step up to support management when required
What you bring:
Essential:
- Previous experience in a catering or operational role
- Strong communication skills (verbal and written)
- Ability to work independently and as part of a team
- High attention to detail and commitment to standards
Desirable:
- Experience within events or hospitality environments
- Previous team leadership or supervisory experience
- Knowledge of Health & Safety and Food Safety practices
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong problem-solving skills with a proactive approach
What we offer:
- Fully funded apprenticeship qualifications
- Career development opportunities within Sodexo
- A friendly and supportive work environment
- Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
- Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
- Career Growth – Apprenticeships, learning tools, and development opportunities.
- Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Birmingham, United Kingdom, B1 2AX
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