Event Supervisor at Heritage Portfolio

We currently have an opportunity for an Events Supervisor to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Job responsibilities

• To support the delivery of high-quality food and beverage operations across Heritage Portfolio venues and major events, ensuring exceptional guest experiences aligned with our company ethos.
• To provide hands-on supervisory leadership across multiple sites, including The Signet Library, Dundas Castle, Musselburgh Racecourse, private events, Edinburgh Zoo, and large-scale external events.
• To support the Operations Project Manager in maintaining operational consistency and service excellence.
• To lead and motivate front of house, bar, casual and agency teams to deliver seamless, professional and memorable events.
• To ensure all operations are compliant with food safety, allergen, licensing and Health & Safety standards.

What we are looking for

• Previous supervisory or management experience within hospitality or event catering.
• Experience in high-volume or premium hospitality environments.
• Strong leadership skills with the ability to motivate teams during busy periods.
• Excellent verbal communication and customer service skills.
• Ability to communicate clearly with team members and management.
• Experience handling guest complaints effectively.
• Ability to work under pressure and across multiple venues.

Flexible availability including evenings and weekends.

What you'll do

Main Assignments

• Oversee food and beverage operations during events, ensuring optimal service delivery.
• Manage and support teams on site, delegating responsibilities effectively.
• Brief casual and agency staff prior to events, ensuring clarity of roles and break allocations.
• Follow and enforce standard operating procedures to maintain quality and consistency.
• Ensure guests are served in a friendly, welcoming and efficient manner.
• Maintain high standards of cleanliness across front and back of house areas.
• Ensure strict adherence to allergen procedures and licensing regulations.
• Protect company assets and stock through effective supervision and control.
• Resolve guest complaints promptly and professionally, escalating where appropriate.
• Support operational builds, derigs and logistical requirements where required.

What you'll bring

Essential

• Previous supervisory or management experience within hospitality or event catering.
• Experience in high-volume or premium hospitality environments.
• Strong leadership skills with the ability to motivate teams during busy periods.
• Excellent verbal communication and customer service skills.
• Ability to communicate clearly with team members and management.
• Experience handling guest complaints effectively.
• Ability to work under pressure and across multiple venues.
• Flexible availability including evenings and weekends.

Desirable

• Personal alcohol licence holder.
• First Aid qualification.
• Experience working with agency staff.
• Knowledge of stock control and cash handling procedures.
• Experience in premium or cultural venue environments.

Why Sodexo?

This is a fixed-term contract from April to mid-September.

Competitive hourly rate, part-time hours.