Commercial and Cleaning Manager

Join Our Team as a Commercial and Cleaning Manager – Make an Impact Every Day

Northumbria University Accommodation, Trinity Square, Gateshead, NE8 1FT, (Multiple sites across Newcastle and Gateshead)
£32,000pa + excellent benefits
40hrs pw Monday to Friday with occasional weekends 9am - 5:30pm

Make a Visible Difference Every Day

Are you an experienced Cleaning, Facilities, Accommodation or Hospitality leader who takes pride in creating exceptional environments and delivering outstanding service?

At Sodexo, we're looking for a proactive and people-focused Commercial and Cleaning Manager to lead cleaning and operational standards across four vibrant student accommodation sites supporting the Northumbria University community.

This is more than a cleaning management role. You'll be responsible for creating welcoming, safe and spotless living environments where students can thrive, while leading, developing and inspiring a dedicated team to deliver consistently high standards.

If you're someone who enjoys managing teams, improving service quality, driving compliance, and making a genuine impact on the customer experience, we'd love to hear from you.

About the Role

As Commercial and Cleaning Manager, you'll:

• Lead and motivate cleaning teams across four student accommodation sites.
• Drive exceptional cleaning, presentation and hygiene standards throughout the portfolio.
• Manage staffing, rotas, absence cover and resource planning.
• Carry out inspections, audits and quality checks to ensure standards never slip.
• Champion health, safety and compliance across all areas of responsibility.
• Take ownership of cleaning operations within the on-site Common Ground Café.
• Support student arrivals, departures, commercial stays and key university events.
• Use digital cleaning management systems to improve efficiency, accountability and service delivery.
• Work closely with colleagues, university stakeholders and contractors to continuously improve the student experience.

What We’re Looking For

• Previous experience managing cleaning, facilities, housekeeping or hospitality operations, ideally across multiple sites.
• Strong people management skills with experience leading, motivating and developing operational teams.
• Excellent organisational skills with the ability to prioritise workloads and manage changing demands.
• Good understanding of cleaning standards, Health & Safety and compliance requirements.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Confident using digital systems, reporting tools and performance management processes.
• A proactive, hands-on leader who takes ownership, maintains high standards and drives continuous improvement.

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package

• Opportunities for career growth and development

• A diverse, supportive, and inclusive workplace

• A chance to make a tangible impact on the student experience by creating safe, welcoming and exceptionally maintained accommodation environments.

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.

• An Employee Assistance Programme for legal, financial, and personal support.

• 24/7 access to a virtual GP service.

• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.

• Membership in the Mercer Aspire Pension Plan to help you save for your future.

• Learning and development opportunities to enhance your career growth.

• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're an experienced cleaning, facilities or hospitality professional looking for your next leadership opportunity, we'd love to hear from you.

Apply today and help create safe, welcoming and exceptional living environments for students across Northumbria University's accommodation portfolio.

Friendly customers. Vibrant communities. Exciting careers.

Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.

File Downloads

• HR-5933_Benefits UK Brochure V9.pdf
• Commercial and Cleaning Manager Job Description.pdf