Casual Retail Supervisor

Supervise the work of all retail staff to maintain and deliver the retail service. • To deal with the allocation of work to retail staff. • Undertake daily monitoring of retail outlets. • Undertake checks of compliance and governance across the retail team with HACCP Regulations, temperature probing and record keeping. • Undertake appropriate action in areas that do not meet the required standards. • Reporting of maintenance defects of catering equipment. • Ensure that all equipment is kept clean and well maintained

Build and maintain effective relationships with the retail team and ward staff by introducing new staff to the department or casual staff. • Liaise and communicate with MFT and Sodexo staff to resolve any issues and respond to ad-hoc requirements. • Ensure staff are allocated duties and responsibilities appropriately and receive training to undertake their role. • Adherence to all HACCP Regulations. • Completion of Kronos exceptions. • Identify and facilitate training needs for staff including moving and handling training. • Ensure all retail staff are wearing full PPE and staff uniform including trust ID badges. • Take initial calls relating to sickness absence and document the call in a telephone log. • Conduct return to work sickness/ absence interviews with the domestic staff and escalate any issues to the Retail Manager where appropriate. • Ensure all relevant paperwork is returned to the HR office. • Management of annual leave requests across the retail team. • Undertake monthly Appraisals with retail staff in line with MFT Policies and Procedures. • Ensure all catering duties are carried out in strict accordance with Health and Safety legislation. • Follow accident reporting procedures and appropriate paperwork where required. • Ensure all retail staff adhere to MFT Policies and Procedures and escalate issues of noncompliance to the Retail Manager where appropriate. • Escalate any incidents or complaints to the Retail Manager where appropriate. • Provide cover for supervisory colleagues as and when required. • To ensure breaks are monitored and maintain stock within the retail service. • To resolve any issues that may be reported to you whilst on shift. • Convey a professional image of the retail department to the client whilst encouraging and maintaining good working relationships. • Undertake the full range of retail service assistant duties when requested and as directed by the Retail Manager. • Additional General Responsibilities • Maintain a high standard of personal hygiene in accordance with company policy. • Arrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and clocking on. Post holders are required to wear their identity badge with a current photograph on at all times. • Provide guidance and advice to new team members or relief staff where necessary. • Completion of paperwork relevant to post, such as staff surveys and holiday request forms. • Workload will be determined by daily requirements, and post-holder may be required to use initiative in order to prioritise tasks and responsibilities. • At times you may be required to go and work in other catering areas to assist with the cover of annual leave and sickness. • At times post holders may be required to carry out reasonable additional duties connected to their employment, as directed by their line manager. • This is not an exhaustive list of your duties as a retail supervisor but is a broad overlay of your expected duties and responsibilities. Sodexo Healthcare, Manchester University NHS Foundation Trust, Oxford Road Road, Manchester, M13 9WL Sodexo Limited – No 842846 England – Registered Office – One Southampton Row – London – WC1B 5HA www.sodexo.com Key Skills, Knowledge, Training & Experience • Good communication skills to enable communication with colleagues, patients and clients regarding on job duties and provision of catering services. • Friendly and customer focused approach to service delivery. • Ability to work as part of a team. • Good level of customer care. • Basic Food Hygiene Level 2 (desirable). • Experience of working in a catering environment (desirable). • Good understanding of health and safety and manual handling practices. • Ability to respond constructively and professionally to unpredicable situations. • Attend mandatory induction and health and safety related training and all other required training. Physical Effort / Working Conditions • Manipulation and handling of equipment for moving / transporting food or stock. • Working in areas of variations in temperature, high level of activity and noise, potentially hazardous underfoot conditions (i.e. slippage). Emotional Effort • Be able to work under pressure in a busy environment. • Able to respond to patient conflict or complaints in a professional manner, escalating or reporting incidents to your line manager where appropriate. • Able to balance conflicting and changing priorities within a given time. • Dealing with expectations of patients, staff or visitors. Health and Safety • Observe all statutory Health and Safety Regulations. Post holders are responsible for reporting any hazards that are encountered in the workplace. Post holders are also responsible for reporting to your line manager any equipment which is in need of repair. • To take reasonable care for your own Health and Safety and that of any other person who may be affected by your acts or omissions at work. • Observe and apply all MFT / Sodexo Health and Safety protocols, i.e. use of personal protective equipment (PPE), carrying out the Three Checks for Safety prior to engaging in work tasks. • To co-operate with MFT in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to. • Report defects and faults in accordance with company procedures. • Report any accidents, incidents, failings in equipment or personal protective equipment. • Post holders should not attempt to carry out tasks or repairs beyond their competence. Infection Control Infection Control is everyone’s responsibility. All staff, both clinical and non clinical, are required to adhere to the Trusts’ Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA. Sodexo Healthcare, Manchester University NHS Foundation Trust, Oxford Road Road, Manchester, M13 9WL Sodexo Limited – No 842846 England – Registered Office – One Southampton Row – London – WC1B 5HA www.sodexo.com All staff employed at the Manchester Central Hospitals Trust have the following key responsibilities: • Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and between each patient contact. • Staff members have a duty to attend mandatory infection control training provided for them by MFT / Sodexo. • Staff members who develop recurrent skin and soft tissue infections and other infections that may be transmittable to patients have a duty to contact Occupational Health. Personal/Professional Development • To take every reasonable opportunity to maintain and improve your professional knowledge and competence. • To participate in the MFT Appraisal Process, outlining any areas of development and working alongside your supervisor or service manager to build your skills, competencies and knowledge. Standards of Behaviour • MFT and Sodexo Values and Behaviours / Code of Conduct must be adhered to at all times. Confidentiality • To ensure that patient/visitor/staff confidentiality is maintained at all times. The post holder may have access to confidential information which must not be divulged to any unauthorised person or any relative at any time. • Staff must conduct themselves in a professional manner at all times and be aware of patients’ dignity and privacy when it comes to their personal information. Equality and Diversity • To promote equality and diversity in your working life ensuring that all the staff and patients who you work with feel valued and treated in a fair and equitable manner. Equal Opportunities Sodexo / MFT encourage Equal Opportunities and operates an Equal Opportunities Policy. All individuals regardless of race, ethnicity and nationality, gender or disability are encouraged to apply for all posts