AV Technician
Be part of something greater.
- Job reference: SDX/TP/2240324/155424
- Location: Stevenage
- Job type: Full Time - 37.5 hours per week
- Salary: Competitive Salary - Plus Sodexo Rewards and Benefits
- Closing date: 03 April 2026
About the role
Location: Stevenage, SG1 2NY
Hours: 37.5 hours across Monday to Friday
Driver's license is required - Minimum age 21 due to insurance purposes
Are you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?
This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high-profile corporate environment.
About the Role
As AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high-performing team, oversee compliance and safety standards, and ensure flawless technical support for high-profile meetings, lecture theatre events and campus-wide activities.
You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non-standard spaces.
Key Responsibilities
Service Delivery & Client Relationship
- Act as the primary point of contact for AV services across all sites
- Ensure seamless delivery of AV support for meetings, events and lecture theatres
- Manage event bookings, setups and technical support
- Diagnose and resolve AV faults promptly to full resolution
- Maintain meeting room configurations, signage, glance panels and noticeboards
- Drive high levels of client satisfaction while minimizing disruption
Team Leadership & Development
- Lead, empower and develop AV team members
- Embed Sodexo’s Employee Value Proposition (EVP)
- Conduct regular PDRs and identify growth opportunities
- Oversee recruitment, performance management, absence management and HR matters
- Foster a culture of accountability, ownership and belonging
Compliance, Safety & Continuous Improvement
- Ensure full compliance with statutory, legislative and client-specific requirements
- Conduct monthly safety walks and Gemba inspections
- Monitor training records and ensure team competency
- Manage contractor administration and compliance
- Implement new technologies, best practices and service improvements
Key Challenges
- Balancing competing priorities across multiple sites
- Delivering flawless AV support for high-profile and business-critical events
- Managing complex HR and people matters
- Maintaining compliance in a highly regulated environment
- Representing Sodexo professionally under pressure
What You Will Deliver
- Full statutory and client compliance with minimal operational disruption
- A high-performing, engaged AV team
- Seamless AV service delivery across all events and daily operations
- A safe, compliant working environment
- Continuous improvement in service quality and client satisfaction
About You
Essential:
- Full UK Driving Licence
- Proven leadership and people management experience
- HR experience (conduct issues, investigations, grievances, absence management)
- Strong Health & Safety knowledge
- Excellent attention to detail
- Customer-focused mindset
- IT literate (Microsoft Office, Salesforce, SAP)
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Stevenage, Not specified, SG1 2NY
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