Airport Lounge Administrator

• Full time
• 39 hours per week
• Monday - Friday
• €16.00 per hour
• Opportunities for career development
  
• Plus our Sodexo employee benefits package

Airport Lounge Administrator

Dublin Airport - Full time

A role that keeps everyone smiling.

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!

As an Airport Lounge Administrator with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you’ll love what you do.

What you'll do

Operations & Administration

• Provide day-to-day administrative support across our Dublin Airport Lounges.
• Maintain accurate food allergen records and customer-facing menu information.
• Log and track catering, facilities, equipment and maintenance issues.
• Prepare and distribute daily, weekly and monthly operational reports.
• Support meetings, action trackers and document control.
• Manage customer enquiries, complaints and refund administration.
• Support events, promotions and seasonal campaigns.

Reporting & Commercial Administration

• Produce regular sales, trading, revenue and operational reports.
• Compile and distribute SLA and KPI performance reports.
• Process purchase orders, supplier invoices and weekly invoice trading.
• Support financial administration through EprophIT and other approved systems.
• Assist with revenue analysis, budgeting information and cost-control reporting.
• Support the preparation of Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).

Compliance & Quality

• Support airport compliance activities and maintain accurate records.
• Manage trackers for airport passes, vetting, training, certifications and permits.
• Monitor expiry dates and ensure documentation remains up to date.
• Assist with audit preparation and maintain audit-ready records.
• Maintain quality assurance documentation and corrective action logs.
• Track customer feedback, improvement actions and Quality Improvement Plans.
• Work with operational teams to ensure airport, contractual and regulatory standards are maintained.

Stakeholder & Systems Coordination

• Act as a key administrative contact for internal teams, suppliers and airport stakeholders.
• Gather accurate information from multiple lounges to support performance reporting.
• Help identify trends, improvements and opportunities to enhance operational efficiency.

What you'll bring

• Previous experience in administration, aviation, facilities management or a similar operational environment.

• Strong Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint.

• Experience producing financial, operational or management reports.

• Experience with invoices, purchase orders and financial administration.

• An understanding of compliance, audit or quality processes would be an advantage.

• The ability to manage competing priorities in a fast-paced environment.

• Excellent written and verbal communication skills.

• Strong problem-solving skills and a continuous-improvement mindset.

• The ability to build effective relationships with operational and support teams.

• A professional approach to confidentiality and sensitive information.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications