Job Introduction

We currently have an opportunity for a Help Desk Receptionist /Administrator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

As a Help Desk Receptionist /Administrator you will be responsible for:

• Providing a professional receptionist / administrator service
• Dealing with enquiries from staff, visitors and students either by telephone, email or face-to-face and to forward onto appropriate contact if necessary
• Ad hoc tasks as and when required

The Ideal Candidate

The successful candidate for this role will have:

• Previous experience in a similar role
• Excellent communication skills – written and verbal
• Attention to detail
• Interpersonal skills
• Ability to multi task
• Experience of working under pressure

Package Description

Helpdesk Operative (Permanent)

City General – University Hospitalof North Staffordshire

15 hours per week, 10:00amto 6:00pm, Saturday & Sunday

Salary: £7.24 hourly rate plus weekend enhancements

Please note that this post is not subject to the Retention of Employment model (RoE). This means that you will be employed by the Sodexo and not the UHNS NHS Trust.

About Sodexo

Sodexo in the UKand Irelandemploys around 43,000 people, and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions.

With an annual turnover of over £1bn, Sodexo delivers a diverse range of services ranging from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.

As a Helpdesk Operator, you would operate the Central Helpdeskin a courteous and efficient manner so as to deliver the requirements of the client and the Facilities Management Team. As part of a team, you would facilitate the accurate transition of each requested task to the point of successful service fulfilment.  

The successful candidates must have:-

• Excellent telephone manner and verbal communication skills
• Ability to understand and carry out instructions
• Ability to work as part of a team
• Ability to work under pressure
• To act on own initiative and adapt quickly to change
• IT Literate
• Good level of literacy and numeracy
• Experience of working on a switchboard

Please Note – Only if you meet all of the Essential criteria within the person specification will we consider your application.  All applicants must read the Job Description for the post before applying on line. 

“Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test . The UK

Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit UK Border Agency website.”

More information:

Unless otherwise stated, if applying for a job within the European Union, you must ensure that you are already authorised to work there and provide evidence of such authorisation at interview stage.

Application:

To apply, please complete an application form online through www.jobs.nhs.ukor www.sodexojobs.co.uk

ALLCORRESPONDENCE WILL BE SENT TO YOU VIATHE EMAIL ADDRESS YOU APPLIED FROM. PLEASE ENSURE YOU CHECK YOUR EMAILS REGULARLY. 

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Criminal Records Bureau (UK) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,300 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.