Workplace Experience Director
Be part of something greater.
- Job reference: SDX/TP/2322703/155177
- Location: Dublin
- Job type: Full Time - 39 hours per week
- Salary: €75,000 per annum plus Sodexo Benefits
- Closing date: 12 April 2026
About the role
Workplace Experience Director
Location:
Dublin, Ireland
Contract: Full Time, Permanent
Salary: €75,000 per annum + Sodexo Benefits
Sodexo is seeking a Workplace Experience Director — a confident, polished leader who truly understands what great service feels like.
This senior role is about creating an outstanding workplace experience for clients and colleagues across a dynamic corporate portfolio in Dublin. It’s ideal for someone from a luxury hotel or premium hospitality background who is used to high standards, proven track record in leadership and setting the tone for exceptional service.
You’ll lead the full workplace journey, including front‑of‑house, hospitality, concierge, events, amenities and community engagement, ensuring the experience is seamless, welcoming and aligned to the client brand.
You’ll also lead and inspire a large, high‑performing team while driving client satisfaction and service excellence — what matters most is how people experience the service.
Key Responsibilities
- Lead and deliver the workplace experience strategy across multiple sites.
- Ensure exceptional customer and visitor experiences across front-of-house, hospitality and events services.
- Manage budgets, KPIs, service performance and supplier relationships.
- Own NPS, CSAT and workplace experience metrics, using data to drive improvement.
- Partner with operational teams to ensure seamless service integration.
- Lead major workplace initiatives, events and change programmes.
- Recruit, develop and lead a large, diverse service team, promoting a culture of service excellence.
- Drive innovation, continuous improvement and workplace engagement initiatives.
Profile & Background
- Strong 4 or 5-star hotel background preferred
- Experience delivering white glove / luxury service environments
- Previous Department Head level leadership experience
- Highly polished personal presentation
- Confident, professional and client-facing
A technical FM background is not required.
People Leadership
- Proven experience managing large, diverse teams
- Experience managing senior managers and department leads
Essential Skills
- Senior leadership experience in hospitality or workplace experience environments
- Strong client relationship and stakeholder management skills
- Commercially astute with experience managing budgets, SLAs and KPIs
- Data-driven approach to service improvement and performance management
- Proven ability to lead innovation and continuous improvement
Desirable
- Degree in Hospitality, Business or related discipline
- Experience working on global corporate accounts
- Knowledge of WELL, LEED or workplace certification standards
File Downloads
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Dublin, Island of Ireland
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.