Technical Services Manager

Technical Services Manager

Location: Kingston, KT1 2BA

Hours: Monday to Friday

Salary: Up to £65,000 plus 10% bonus

About the Role

We are seeking an experienced Technical Services Manager to lead Hard FM service delivery at a brand-new, state-of-the-art head office in Kingston for a market-leading global FMCG organisation.

This is a key leadership role responsible for overseeing Mechanical & Electrical (M&E) and Building & Civil Engineering (B&CE) services, ensuring all planned and reactive maintenance activities are delivered safely, efficiently and in full compliance with statutory, contractual and client requirements.

You will lead the on-site engineering team and maintain operational control of specialist subcontractors, ensuring technical services support a safe, reliable and high-performing workplace environment. The role also acts as the key operational interface between engineering teams, client stakeholders and project teams.

Key Responsibilities

Technical Leadership & Service Delivery

• Lead and oversee the delivery of Hard FM services, ensuring operational excellence across mechanical, electrical and building engineering systems.
• Maintain full oversight of critical equipment, plant and building systems to maximise operational availability.
• Ensure all engineering activities comply with statutory regulations, client requirements and internal engineering standards.
• Maintain and update engineering procedures, risk assessments and operating standards.

Operational Management

• Manage planned preventative maintenance (PPM) and reactive maintenance activities delivered by the engineering team and subcontractors.
• Ensure safe working practices are maintained through effective use of Safe Systems of Work, RAMS and LOTO procedures.
• Act as part of the escalation response process during technical emergencies, including occasional out-of-hours support where required.
• Lead technical investigations and implement improvements where necessary.

Team Leadership

• Provide leadership, support and direction to the on-site team of electrical, mechanical and fabric technicians.
• Prioritise resources and manage workloads to meet operational demands and service level agreements.
• Set and maintain high professional and safety standards across the engineering team.
• Deputise for the FM Account Lead when required.

Client & Stakeholder Management

• Build strong relationships with the client and internal stakeholders.
• Manage client expectations and ensure clear, timely communication on operational matters.
• Act as the operational interface for both client-led and Sodexo-led projects, including contractor and cost management.
• Provide technical advice on operational matters affecting OPEX and CAPEX budgets.

About You

Essential Experience & Qualifications

• Engineering qualification at NVQ Level 4 or equivalent in a relevant discipline.
• Strong knowledge of engineering compliance, statutory regulations and best practice.
• Proven experience delivering planned and reactive maintenance in a Hard FM environment.
• Demonstrated experience managing engineering teams and subcontractors.
• Strong problem-solving and decision-making ability, particularly in high-pressure situations.
• Experience ensuring compliance with Health & Safety standards and safe systems of work.
• IOSH Managing Safely (minimum).
• Good IT skills, including Microsoft Office.

Desirable

• Experience managing technical services within corporate or high-end commercial environments.
• Strong understanding of commercial contract management and P&L awareness.
• Experience working within Total Facilities Management (TFM) contracts.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Ready to be part of something greater?

Join a team that values you for being you.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications