Soft Services Manager
Be part of something greater.
- Job reference: SDX/TP/1117004/154183
- Location: No Fixed Location
- Job type: Full Time
- Salary: £50,000 - £55,000
- Closing date: 03 April 2026
About the role
- 40 hours per week
- Monday - Friday
- up to £50,000 - £55,000 per annum
- Location: Home based - (please note that travel will be necessary throughout the UK)
- Sodexo rewards and benefits
Job Introduction
We are seeking an experienced and strategic Soft Services Manager to lead soft FM operations across the HMRC West estate, supporting the operational needs of HM Revenue & Customs (HMRC).
This is a senior leadership role within a complex, multi-site public sector contract, responsible for driving performance, compliance, financial control and customer experience across all soft service streams.
The Soft Services Manager will provide strategic leadership and operational oversight for:
- Cleaning
- Catering
- Waste management
- Reception services
- Grounds maintenance
- Hospitality
- Porterage
- Mailroom services
You will directly lead the Cleaning Manager and Catering Manager, ensuring consistent performance, governance and accountability across multiple locations.
Operating within a complex public-sector environment, this role requires balancing service quality, financial performance, compliance and customer satisfaction while aligning delivery to wider contract strategy.
What you’ll do:
- Provide strategic direction and operational oversight for all soft services across the HMRC West contract.
- Lead, develop and support the Cleaning Manager and Catering Manager to deliver high performance across sites.
- Ensure all services meet contractual KPIs, SLAs and customer experience standards.
- Drive forecasting, budgeting and financial performance management across soft service streams.
- Identify and implement service improvement and efficiency initiatives to enhance quality and reduce cost.
- Manage supplier and subcontractor performance to ensure compliance, value for money and strong partnership working.
- Lead quality assurance processes, audits and inspections.
- Ensure compliance with statutory regulations, company policies and health & safety requirements.
- Act as senior escalation point for service risks, failures and customer concerns.
- Collaborate with senior stakeholders to align service delivery with client priorities and contract strategy.
- Partner with the Head of Social Impact to deliver social value KPIs and community engagement initiatives.
This role requires someone who can think strategically while maintaining clear operational control across multiple service lines.
The Environment
HMRC West is a large, complex, multi-site public sector contract requiring:
- Consistent service standards across geographically dispersed locations
- Strong governance and performance management
- Cost efficiency within public-sector budget constraints
- Robust supplier management
- A strong compliance, safety and social value culture
You will play a key role in ensuring soft services enhance the workplace experience while supporting operational continuity.
What you bring:
- Significant experience managing multi-service soft FM operations.
- Proven leadership experience managing managers or multi-site teams.
- Strong financial and commercial acumen with direct budget responsibility.
- Experience managing suppliers and subcontractors.
- Sound knowledge of statutory compliance and health & safety requirements.
- Strong stakeholder management and client relationship skills.
- Demonstrated ability to drive service improvement and operational efficiencies.
- Ability to operate strategically while maintaining hands-on operational oversight.
Desirable
- Experience within a public-sector or government contract.
- IOSH Managing Safely or equivalent qualification.
- Experience delivering social value or community engagement initiatives.
- Experience working within a large, complex, multi-site contract environment.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
No Fixed Location, United Kingdom
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