Operational Support Officer
Be part of something greater.
- Job reference: SDX/TP/2224383/155589/SJS
- Location: HMP Forest Bank, Agecroft Road, Salford
- Job type: Full Time - 40 Hours per week
- Salary: £28,728.70 Per Annum - Rising to £29,817.58 after 1 years' service
- Closing date: 22 May 2026
About the role
Join us as an Operational Support Officer
Location:
HMP Forest Bank
Salary: £27,757.20 rising to £28,809.26 after 1 year
Are you reliable, professional, and ready to make a difference? We’ve got the Perfect role for you at Sodexo! Join our team at HMP Forest Bank as an Operational Support Officer (OSO).
Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.
What You’ll Be Doing
As an OSO, you’ll be the face of professionalism and safety. Your responsibilities may include:
- Welcoming and managing visitors and official guests
- Monitoring security systems and conducting safety checks
- Supporting operational teams across Gatehouse, Control Room, Visits, and more
- Escorting contractors and ensuring compliance with prison protocols
- Managing stock and uniform distribution in Stores
- Responding to incidents and maintaining vigilance during night shifts
What’s in It for You?
- Full training and development (No prior prison experience needed)
- Uniform and name badge provided
- Career progression opportunities within Sodexo
- A supportive, inclusive, and respectful workplace culture
What We’re Looking For
- Excellent communication and customer service skills
- A proactive approach to safety, equality, and inclusion
- Ability to work independently and as part of a team
- Professionalism, discretion, and a positive attitude
- Strong initiative and motivation
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.
We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.
We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Join a team that’s committed to making a real difference in people’s lives.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
HMP Forest Bank, Agecroft Road, Salford, United Kingdom, M27 8FB
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Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.