Training Specialist

Job Introduction

Sodexo Live! Have a fantastic opportunity for a talented Training Specialist to join our team based from the famous Ascot Racecourse.

At Sodeo Live! we bring people together, we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

 As a result of growth in our business, this new role offers the successful candidate the challenge of striving for service excellence, to ensure continued success in developing our people. 

As our Training Specialist, you will have responsibility for assisting the training and development provision for all staff through the Ascot Academy training programme and on-line portals, developing appropriate training programmes, working with external providers and delivering material across our casual and full-time talent pool.

You will be experienced in a similar role where you will have designed and delivered training, be an excellent communicator and able to build strong relationships at all levels.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we cant wait for you to join us!

Role Responsibility

As Training Specialist you will be a pivotal part of the HR function, with one direct report, supported by the Head of People Operations, a pool of casual trainers and our central L&D function.

Your key priorities will be to:

• Support the on-boarding and induction of a large, transient pool of casual staff required to deliver food and beverage service during our 26 racedays and conference & events business, through the Ascot Academy
• Ensure all the 1711 by Ascot team complete on-line training to enable them to deliver an exceptional level of service
• Design and develop new initiatives aligned to the business strategy to raise standards of service
• Manage the delivery of training and development activities, working closely with operational teams to drive continuous improvement
• Support the Head of People Operations in developing the people strategy for the venue, and work in partnership to communicate this to our Client
• Regularly review and update the Ascot Academy classroom and e-learning training offer based on learning and development needs you have identified.
• Work collaboratively with our Health and Safety Manager to ensure compliance with appropriate legislation
• Maintain accurate records, produce reports and complete audits when necessary
• Work within budgets, to liaise with external suppliers to deliver any relevant brand, skills or product training  
• Support continuous professional development of the permanent 1711 by Ascot team
• Support the Racecourse Employee Engagement initiatives

The role also involves working with the wider Sodexo HR and Learning and Development team to review training programs and share best practice. This is an autonomous and varied role, suitable for people that have a passion for service excellence, people development and hospitality.

The role will be based at Ascot Racecourse, although there will be some requirement to travel to other Sodexo sites from time to time.

The Ideal Candidate

To succeed in the role, you will have:

•   experience in design and delivery of training material
•  a confident presentation style and be able to deliver to large groups of people
• ability to communicate effectively with peers
• a proven ability to influence
• confident in the use of Microsoft programmes, including Excel & PowerPoint

Desirable:

• experience within a fast paced, leisure, hospitality, events or retail environment
• experience of managing budgets
• experience of managing and updating on-line learning portals, such as FLOW
• experience of driving employee recognition and engagement

Package Description

Up to £30,000 plus fantastic Benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process