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Through The Gate Case Administrator - Advertised on behalf of Norfolk & Suffolk CRC

Please Note: The application deadline for this job has now passed.

Job Introduction

Norfolk & Suffolk CRC are currently recruiting for a Through The Gate Case Administrator based at HMP Norwich.

As a Through The Gate Case Administrator, you will provide administrative support for the Norfolk and Suffolk CRC Prison team across the region and will undertake a range of office-based, meeting-setting and facilities monitoring tasks.

You will contribute to ensuring compliance with systems and procedures, standards and performance targets relating to the administrative functions.

If you want to join an innovative, creative and high performing organisation, we offer challenging and rewarding roles and the opportunity to make a positive contribution to reducing reoffending in Norfolk & Suffolk. We offer excellent opportunities for personal and professional development and are committed to supportive induction and appraisal.

Role Responsibility

  • Providing general administrative support such as organising work, record keeping and communicating information using office systems and equipment
  • Manage, organise, develop and update the Client Database
  • Collect and collate data as required, including monthly monitoring
  • Develop and maintain effective and efficient administrative and office systems, including filing and recording systems.
  • Process all relevant internal and external correspondence, on day of rota – i.e. Tue & Fri.
  • Accesses emails regularly and distribute messages promptly. Prepare and send emails as required.
  • Retrieving any messages left on answer-phone and relaying to other members of staff.
  • Order and Maintain stationery requirements as necessary, inform team when goods arrive.
  • Manage the Team Diary & the Weekly Movements Sheet
  • Undertake routing administrative duties including photocopying, laminating, binding, distribution of notices etc.
  • Develop good relations with other teams within across the CRC and contribute to the development of a positive and successful team.
  • Fully co-operate with prison/ probation security requirements in all the establishments that the project may access.

The Ideal Candidate


  • Strong IT skills including proven experience of using Word, Excel, Outlook and internet search engines in similar work environment.
  • Ability to work with case database on a day-to-day basis
  • Have good organisational and communication skills, particularly in relation to managing queries.
  • Strong attention to detail and proven ability to produce accurate work
  • Ability to work in a routine and work systematically.
  • Ability to work on own initiative or with little supervision, escalating  to a higher level where appropriate
  • Ability to set priorities whilst working under pressure and completing tasks on time
  • Ability to develop and maintain filing, database and recording systems.
  • Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect
  • Ability to maintain confidentiality where appropriate.


  • Understanding of the issues facing prisoners before and after release.
  • Experience of working in a prison environment.

Package Description

Band 2 salary commencing at £18,934 per annum

37 hours per week, 27 days holiday + 8 bank holidays, defined contribution pension scheme, company sick pay, group discount scheme.

Any appointment is subject to security clearance from the Prison Service.

Role will be based at HMP Norwich

About the Company

The role of Norfolk & Suffolk CRC is to rehabilitate service users, reduce reoffending and protect the public and we are one of six CRCs operated by Sodexo Justice Services in the UK.  We work with service users both in the community and in custody to deliver the sentence of the court, to rehabilitate them and to provide a range of programmes and interventions to turn their lives around.  We deliver effective offender management and rehabilitation services to low and medium risk service users and our highly skilled staff work in a range of disciplines to make a real difference.  Our aim is to create a better future for the people we work  with - service users, victims and their families and local communities.  We are proud to have strong relationships with other criminal justice agencies, local authorities, health trusts, employment and training providers, and work with contracted partners to enhance delivery to our service users. 

We operate across Norfolk and Suffolk from our offices in Norwich, Kings Lynn, Ipswich, Bury St Edmunds and Waveney.  Norfolk & Suffolk CRC is  an Equal Opportunities employer. All applicants are considered on the basis of suitability for the post, irrespective of race, gender, sexual orientation, disability, age or religion.


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