Technical Services Administrator

Job Introduction

Our UK Healthcare segment have a fantastic exciting opportunity for a Technical Services Administrator to provide administrative support for our Estates function reporting directly into our Customer Service Manager. You will be required to provide administration support to the helpdesk, estates and technical services functions at Hereford County Hospital. This will include back up support to our helpdesk co-ordinator, maintenance and update of the helpdesk and maintenance systems and the provision of management information, reports and statistical analysis.

Sodexo Healthcare work by the side of healthcare organisations in both the public health (NHS Trusts) and private healthcare sector, using science, technology and global experience to enable human-centred care.

This is a fantastic opportunity with great potential. It would really suit someone who enjoys and has experience of Help desk maintenance requests including and inputting jobs onto systems. HR experience would also be ideal to include processing of paperwork and help with filing. If you have experience of working with CAFM this would be even better however full training is provided for the right candidate!

You don't just join Sodexo, you belong

Join Sodexo and you become part of a worldwide, extended family. Team spirit is strong and encourages people to stay long-term. You can bring your whole self to work every day and we cant wait for you to join the team!

Role Responsibility

• Respond to incoming Helpdesk enquiries and requests (calls/emails) ensuring an appropriate and professional response is always provided
• Accurately record each request requiring a service response within the relevant helpdesk system, ensuring sufficient data is captured to enable a response to be provided and monitoring each task to completion.
• Ensuring that resource allocation is in accordance with competencies and discipline.
• Monitoring of requests to include timely escalation of potential and actual breach of target response times.
• Respond to emergency alerts, adhering to the relevant procedure for resource allocation and ensuring accuracy of data recorded on the helpdesk system.
• Adherence to systems in place for maintaining service records.
• Adherence to policies and procedures relating to the administration and operational management of the helpdesk service and associated systems.
• Administration and update of helpdesk software and systems.
• Provision of management information and performance reports as required.
• Establishment and maintenance of effective communications and working relationships.
• Attendance at Team meetings as required.
• Participation in and contribution to Sodexo forums, initiatives and training.

The Ideal Candidate

Essential

• Articulate and confident communicator, with the ability to develop and maintain effective working relationships.
• Strong customer service skills.
• Proficient in the use of IT systems.
• Attention to detail, with a commitment to continuous improvement and service excellence.
• Flexible and adaptable approach to working within the changing needs of the business.

Desirable

• Experience of working with CAFM systems, such as Global Maximo.

Package Description

To £24,000pa + great benefits

Location : Hereford County Hospital ,  Hereford, HR1

Permanent

Work Pattern - Monday to Friday 40hrs pw. 8am to 5pm

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.