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Service Coordinator - Administrator

Job Introduction

As a Service Coordinator at Sodexo based within MTS in Harlow, you’re also a team player and key Administrator. Your passion for providing professional administrative support to the Service Centre staff will ensure you build long term relationships with customers, subcontractors, and staff ensuring responsiveness and support to customers. This is a chance to make a positive impact, all while getting an opportunity to advance your career with a global leader in services! Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

In this role you’ll be key to ensuring all data is accurately recorded on our database in a logical and meaningful way. You’ll manage the admin hub inbox and dedicated phone line for our clients and customers ensuring any queries are resolved and the best possible service is provided.

This is a busy role where you’ll use your data input, administration, and organisational skills to really make a difference to the working environment for all our staff.

MTS Health, a Sodexo Company is a market leader in the provision of Equipment Advisory and Clinical Technology Services to the NHS and Private Sector.

Main Responsibilities 
What you’ll do:

  • Provide customer service to efficiently and politely deal with all enquiries and requests for attention from customers 
  • Liaise with engineers to ensure Job sheets are complete and accurate 
  • Collation of all information required for contractual reports in a timely manner to allow review and editing by service manager and engineers before submission. 
  • Order, rReceipt and label spare parts and other goods on delivery and create a delivery note as parts, goods and other services are received. 
  • Check service reports from subcontractors and log / store the data as necessary. 
  • Complete orders log, and identify new vendors for onboarding and ordering systems  
  • Use of IT systems to include the e-Quip,. SharePoint and SAP systems to provide, monitor and report data  
  • To assist with updating assets on e-Quip  to ensure accuracy of information 
  • Distribution of all monthly and ad-hoc training, collecting, updating tracker and reporting of information. 
  • Operate as part of the helpdesk team. 
  • Comply with safe systems of work at all times 
  • Provide other administrative support where required.
For a full list of responsibilities please view the attached job description
Ideal Candidate
What you bring:
  • Previous experience in an administrative role, experience in a busy customer service environment. 
  • Experience of being proactive and reactive 
  • Attention to detail and accuracy.  
  • Good IT skills with the ability to use MS Office (Word, Excel, and Outlook) 
  • Excellent written and verbal communication skills and experience of composing and responding to emails. 
  • Ability to prioritise own workload and work to strict deadlines 
  • A flexible “can do” attitude is required for this role. 
  • Self-starter and self-motivated with ability to prioritise and schedule work under conflicting pressures 
  • Previous experience of Customer Service where engineers provide services 
  • Previous experience using SharePoint and asset management systems  
What we offer
£23,805pa + excellent benefits
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!
Ready to be part of something greater? Apply today!

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