Retail Supervisor

Job Introduction

About the role

Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality customer service can put a patient at ease and make all the difference! 

At Sodexo we are passionate about the services we deliver and we place our customers at the heart of everything we do. To provide this service, we have a team of passionate Retail Assistants behind us and we currently have a vacancy for a Retail Supervisor to join us!

You will supervise a team to ensure that we deliver service excellence across the Costa outlet, main restaurant and retail outlets, always ensuring that Health and Safety regulations (such as Food Safety and COSHH regulations) are followed.

You will be responsible for managing your workload and that of your team, always ensuring that the preparation and service at each outlet runs smoothly. With a focus on hygiene, you will always ensure that the service areas are clean, tidy and glistening!   

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

A few things about you

It’s important to have a positive, approachable attitude as this is a customer facing role with supervisory responsibility. You will need to have strong communication skills with the ability to demonstrate great team work.

You must be able to follow instructions and also have great computer skills (mainly the Microsoft packages; Word, Excel, Outlook).

You must have experience working in a similar industry with food preparation and service experience (i.e. catering or food production) and also have previous experience supervising a team.

Basic food hygiene and Health and Safety certificates would be great, but don’t worry if you do not hold either as we would still love to hear from you!

Role Responsibility

• Good interpersonal skills at all levels
• Ability to be an effective team player
• Experience of supervising employees within a service environment and maximising the performance of the team
• Exchange information with Retail staff in relation to rotas, service and training matters.   This is to include :
• Ensuring staff know the daily service
• Daily Special promotions
• Presentation/Display of Stock items for Sale
• Pricing of all products
• Description of Products
• Ensuring correct uniform and friendly and courteous manner to customers
• Knowledge of work procedures, practices and equipment for retail service including :                 
  • Ensuring staff observe strict security procedures when dealing with cash transactions
  • Resolving staffing issues, reorganise service delivery at short notice to ensure standards are maintained.
• To compile and organise six monthly training sessions with staff to cover areas specified in Training Record Cards
• Organise a timetable of “on the job” training to cover all aspects of the job with a view to compiling work schedules
• Compile daily and weekly staff rotas and ensure that they are adhered to and the keeping of up to date staff holiday charts.
• Compile daily and weekly cleaning schedules and ensure that they are carried out by regular daily checks covering all areas.
• Safe use of all retail equipment
• Provide retail service to patients, visitors and clients in accordance with agreed specification to achieve high standard of service
• Ensure that all statutory regulations regarding safety, fire and hygiene are compiled along with any Trust specific codes of practice
• Ensure the relevant bookkeeping and Quality & Monitoring systems are completed to the specified standard, in particular wages, labour and income control and raw material control
• Report and record any mechanical or electrical defects and the need for repair
• Ensure compliance with cash handling procedures and be accountable for the accuracy of the cash takings.
• Check and be responsible for the receiving and storing of all purchases and overall security of staff during working hours on duty.
• Ensure safe use of a range of equipment and appliances
• Daily responsibility for leading a team in the retail function.
• Day to day supervision responsibility for the retail staff including training, appraisal, first line disciplinary and absence action.
• Participate in the training and in the induction of new staff, attending training and development events in support of the role.
• Report accidents or injuries in accordance with company procedures
• Responsibility for Information Resources
• Complete monitoring as required throughout all areas of responsibility
• Monitor and maintain accurate records in accordance with company procedures.
• Carry out routine Quality Control Audits and measure customer satisfaction levels of each aspect of the Retail Services.
• Participate in Staff surveys as required.
• Take appropriate action to ensure operation to all health, hygiene and food  preparation and service procedures referring to line manager as necessary.
• Ensure all services are directed and provided within the laid down operational procedures in particular being “hands on” at peak service periods.
• Concentration required when checking stores and equipment, completing forms, using machinery, compiling rotas, completing audits

The Ideal Candidate

Essential

• Retail Experience
• Supervisory Experience
• Customer Focused
• Excellent Time management
• Self-Motivated and innovative
• Ability to work effectively as part of a team
• Flexible approach to the role
• Ability to work well under pressure

Desirable

• Computer Literacy
• Experience of working within a healthcare establishment
• Previous Catering experience
• In depth knowledge of food safety regulations
• Basic Food Hygiene Certificate
• Manual Handling Certificate

Package Description

Please enter shifts and shift pattern, noting if your site is a 7 day week operation and any other relevant information.

Please enter any information or benefits here that is specific to the role/site e.g. salary, free parking, on-site meals?

About the Company

Why choose Sodexo? 

You don’t just join Sodexo, you belong.  

What do we mean when we say belong?  

It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.  

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career. 

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.  

 We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process 

Our benefits: 

As part of our commitment to improving the quality of life and health and wellbeing for our employees we provide discounts and benefit that you can tailor to suit your needs and help you take advantage of being part of Sodexo.  

• 20 days holiday (plus bank holidays) 
• 5% pension contribution 
• Sodexo Discounts from over 1,200 top retailers  
• Talk – a free wellbeing support helpline for you and your family 
• Cycle to work  
• Life assurance