Retail & Hospitality Manager

Job Introduction

Sodexo Health & Care is recruiting an experienced Retail & Hospitality Manager due to internal advancements.

You will manage the Wythenshawe Hospital's retail food service division ensuring all retail outlets are a managed to surpass our client’s expectations. This is a quality driven customer focused role that will allow you to showcase your retail management and employee development skills in a healthcare environment.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose in an industry that allows you to make a difference!

Sodexo Health & Care allows you to do the job you love in an industry that makes a real difference!

MAIN RESPONSIBILITIES

• To work collectively with the Finance team to support delivering budgeted profit and turnover for services and accounts
• Responsible for ensuring compliance of own team with all Company and Trust policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance
• Ensure achievement of high levels of client and service user satisfaction and monitor these on regular basis. This will be measured via Clients for Life review processes and customer satisfaction surveys.
• Responsible for the recruitment and management of direct reports. This will include responsibility for their development which will include health & safety, communication of shared goals and ensuring that effective performance development reviews (PDRs) take place.
• Ensure that there is effective two-way communication to all levels of staff within area. This will include ensuring that team briefings take place and that Company and Trust objectives, and values are communicated.
• Ensure that health and safety standards are understood and delivered across all of hospital operations. This must include any agency staff and all employees from their first date working on site.
• Management of 3rd party contractors used on site and ensuring that a quality and value for money service is provided. This will include the supply of any agency labour used and ensuring that the suppliers comply with all Company and Trust requirements.
• Contract compliance and being accountable for delivering services to the contract and service specification in an efficient manner.
• Demonstrate a focus on contract retention using the “Clients for Life” principles.

THE IDEAL CANDIDATE

You will have a strong operational background in the management of retail food establishments and have a strong focus on customer service. You will be accustomed to working under tight deadlines and be adaptable to change.   You will be quality driven and innovative when identifying new opportunities for improvement as well as having an eye for detail to ensure present targets are met. You will be a good communicator and possess excellent influencing skills and the ability to build strong client relationships.

You will also have: 

• Excellent leadership skills 
• A strong understanding of consumer trends in relation to retail and food service
• A strong understanding of Microsoft Excel and general IT systems
• A willingness to get involved and offer a flexible approach to working

WHAT WE OFFER

We offer a salary of between £32,000 to £36,000 plus access to a range of benefits including a performance-related bonus and a contributory pension scheme

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday

Apply now to become a key member of our team!