Reservations Coordinator

Job Introduction

Sodexo's Prestige Venues and Events have a fantastic opportunity for two Reservations Coordinators to join our team of event specialists supporting with all bookings made for the Bateaux London.

The Bateaux London is a unique ding experience where you can discover London by setting sail on our range of cruises on the River Thames. For more details please click here

In this exciting role you will take reservations over the phone and by email and input them into our bookings system. You will carefully take note of any dietry requirements and any special request from customers ensuring we are able to provide them with a first class experience.

You will have excellent customer service skills, be computer literate and able to work effectively when working from home.

Role Responsibility

• Take reservations over the phone and e-mail and input them correctly into Priava
• Respond to all enquiries from individuals, agents, third parties
•  Accurately input dietary requirements, allergens, upsells and special requests
• Comply with data standards for the booking system
• Process payments in line with company procedures – ensure all advance payments are received prior to the date of the cruise
• Provide customers with accurate product information, upselling to Platinum cruises where possible
• Ensure all KPI’s are met – call handling, upselling, e-mail response times

The Ideal Candidate

• Ideally you will have worked in a similar role previously
• You will have excellent customer service skills
• Computer literate
• Basic numeracy
• Able to work flexibly with some weekend working

Interviews will be held week commencing the 6th September 2021 via Microsoft Teams

Package Description

Salary is competitive with excellent benefits. 

The role will be based from home, working 5 day's out of 7 with some weekend working.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.