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Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Responsible for the efficient administration of the reception area within the Mess, including the sorting and distributing of mail, sign for any registered post and inform Officer of delivery.
  • Allocation of rooms and the keys as directed by the Central Accommodation Booking System and to maintain accurate records of room occupancy.
  • Arrange handover of rooms for Officers when they arrive/depart the Mess and to liaise with Cleaning Supervisor on a daily basis regarding vacated rooms.
  • Responsible for logging all calls connected to the maintenance of building, office and mess equipment.
  • Responsible for recording lost property.
  • Responsible for all key holding within the Officers’ Mess
  • To abide by the company policy and not intentionally put themselves or others at risk and to ensure that any observed hazards are reported to their supervisor/ manager. 
  • Ensure reception area and notice boards are kept up to date, tidy and clean at all times.
  • Provide administrative support as and when required to Services/Mess Managers.
  • Ensure departmental compliance with all legislation and company policies.
  • Any other reasonable tasks as requested by management.
  • To continue to develop one’s own skills and knowledge within the position.

The Ideal Candidate

  • Ability to use IT and maintain data (Microsoft Office and Company Systems)
  • Effective communicator both orally and in writing
  • To possess good numeracy skills
  • To demonstrate an excellent telephone manner
  • To have excellent customer service skills
  • Ability to prioritise and organise workloads
  • Able to deliver high standard of service at all times

Package Description

  1. To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
  2. To deal with any complaints / issues from customers immediately and report directly to Front of House Manager/Supervisor.
  3. To participate actively within team meetings in order to develop ideas to enhance service offer.
  4. To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / Supervisor.
  5. To be flexible to work additional hours in order to cover holiday and sickness within the team.
  6. To assist with the lifting and movement of furniture within a team or at preparation for meetings
  7. To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
  8. To complete any paperwork pertinent to the area of work
  9. To offer excellent customer service to all customers
  10. It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
  11. Managing the HMRC internal Matrix system for room/conference booking.
  12. Set up and support in designated room style as per booking request.
  13. Support and manage AV systems within all meeting rooms located in the Business events centre.
  14. Effectively use the internal radio system to co-ordinate the porterage team as required.
  15. Liaise and log calls with hard FM to ensure health and safety for all building users.

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.


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