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Reception and Guest Service Administrator

Please Note: The application deadline for this job has now passed.

Job Introduction

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

  • To provide a warm, friendly and knowledgeable customer service to all visitors.
  • To handle all enquiries in a timely manner, communicating effectively with all departments from both Newcastle United and Sodexo.
  • To complete all administrational tasks related to a matchday, providing each area with the necessary collateral.
  • To complete all administrational tasks relating to the day to day business, including digital and printed signage, event specific menus and recharges and billing.
  • To assist with the booking and management of internal events.

The Ideal Candidate


  • Confident and proficient in Microsoft Office.
  • Polite and professional telephone manner.
  • Previous experience in a front of house role.
  • Previous experience in administration.
  • Ability to organise, multitask, prioritise and work well under pressure.
  • Adaptable to change and flexible in approach to work.


                    Experience working within sports and leisure or stadia.

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.


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